Allied Universal: Operations Manager - Boston, Massachusetts

Role Overview

Allied Universal, a leading security and facility services company in North America, is seeking a dedicated and experienced Operations Manager to oversee security services in Boston, Massachusetts. This critical role involves managing the daily operations of security personnel across various client sites, ensuring high-quality service delivery, maintaining workforce stability, and fostering strong client relationships. As an Operations Manager, you will be a key leader in hiring, staffing, scheduling, training, and ensuring operational compliance. Your proactive approach to performance management, maintaining contractual staffing levels, and building client trust will be crucial to your success.

A Day in the Life of an Operations Manager

Your day-to-day activities as an Operations Manager at Allied Universal will be diverse and challenging. Here’s a glimpse:

• Morning: Start by reviewing the daily staffing levels and schedules. Address any gaps or potential issues by coordinating with the scheduling team and flex personnel. Check in with site supervisors to ensure all posts are covered and running smoothly.
• Mid-day: Conduct client meetings to discuss service performance, address concerns, and explore opportunities for service enhancements. Review employee performance data and address any disciplinary issues or performance concerns.
• Afternoon: Focus on recruitment and hiring activities. Conduct interviews, review applications, and coordinate with HR to onboard new security professionals. Update the Open Post List and actively manage job openings within the division/branch.
• Evening: Oversee payroll management, ensuring timesheets are accurate and discrepancies are resolved promptly. Prepare reports on operational performance, including overtime usage, staffing levels, and client satisfaction.

Why Boston, Massachusetts?

Boston, Massachusetts, is a vibrant city with a rich history, thriving economy, and diverse culture. It offers a high quality of life with excellent schools, world-class healthcare facilities, and numerous recreational and cultural opportunities. As a major hub for finance, technology, and education, Boston provides ample career opportunities and a dynamic professional environment. Living and working in Boston means being part of a community that values innovation, collaboration, and growth.

Career Path

Allied Universal is committed to the growth and development of its employees. The Operations Manager role serves as a stepping stone to higher-level management positions within the company. Potential career paths include:

• Senior Operations Manager: Oversee a larger portfolio of client sites and manage a team of Operations Managers.
• Regional Operations Manager: Manage operations across a specific geographic region, ensuring consistent service delivery and operational excellence.
• Director of Operations: Provide strategic leadership and direction for all operational activities within a district or region.

Salary and Benefits

Allied Universal offers a competitive salary and benefits package for the Operations Manager position. The salary range for this role in Boston, Massachusetts, typically falls between $60,000 and $80,000 per year, depending on experience and qualifications. The benefits package includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous PTO and holiday pay.
• Retirement Plan: 401(k) with company match.
• Life Insurance: Company-paid life insurance and disability coverage.
• Tuition Reimbursement: Opportunities for continued education and professional development.

Culture at Allied Universal

Allied Universal fosters a dynamic, welcoming, and collaborative workplace where employees feel valued and empowered. The company is committed to diversity and inclusion, creating a supportive environment where everyone can thrive. Employees are encouraged to contribute to a culture that positively impacts the communities and customers we serve. Allied Universal values integrity, teamwork, and a commitment to excellence.

How to Apply

If you are a motivated and experienced operations professional looking for a challenging and rewarding career, we encourage you to apply for the Operations Manager position at Allied Universal. To apply, please visit our careers page at [Allied Universal Careers Website] and submit your resume and cover letter. Be sure to highlight your relevant experience and qualifications, including your skills in operations management, workforce management, and client relationship management.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Operations Manager at Allied Universal? The Operations Manager is responsible for overseeing the daily operations of security personnel, managing workforce scheduling and staffing, building client relationships, and ensuring operational compliance.
2. What qualifications are required for this role? Ideal candidates should have proven experience in operations management, strong workforce management skills, excellent client relationship skills, and proficiency in scheduling and payroll software.
3. What is the salary range for the Operations Manager position in Boston, Massachusetts? The typical salary range is between $60,000 and $80,000 per year, depending on experience and qualifications.
4. What benefits does Allied Universal offer? Allied Universal offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, life insurance, and tuition reimbursement.
5. What career paths are available for Operations Managers at Allied Universal? Potential career paths include Senior Operations Manager, Regional Operations Manager, and Director of Operations.
6. What is the company culture like at Allied Universal? Allied Universal fosters a dynamic, welcoming, and collaborative workplace where employees feel valued and empowered.
7. How does Allied Universal support employee development? Allied Universal offers various training and development programs, as well as tuition reimbursement opportunities.
8. What is the work-life balance like at Allied Universal? Allied Universal is committed to providing a healthy work-life balance for its employees, with flexible scheduling options and generous paid time off.
9. What opportunities are there for advancement at Allied Universal? Allied Universal offers numerous opportunities for advancement, with clear career paths and a focus on promoting from within.
10. What is Allied Universal's commitment to diversity and inclusion? Allied Universal is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.