Operations Manager at Allied Universal: Role Overview

Allied Universal, a leading security and facility services company in North America, is seeking a dedicated and experienced Operations Manager to oversee security service delivery across assigned client sites in Irving, Texas. As an Operations Manager, you will play a crucial role in ensuring high-quality service, workforce stability, and operational consistency. This involves managing frontline hiring, staffing, scheduling, training, and operational compliance, while also serving as a key support and escalation point for both employees and clients.

Your leadership will be vital in maintaining contractual staffing levels, proactively addressing performance concerns, and fostering strong client relationships. This role requires a proactive individual with excellent organizational, communication, and problem-solving skills.

A Day in the Life of an Operations Manager

The typical day for an Operations Manager at Allied Universal is dynamic and varied, requiring you to juggle multiple responsibilities to ensure smooth operations. Here's a glimpse of what your day might look like:

• Morning: Start by reviewing the staffing levels for the day, ensuring all posts are adequately covered. Check the WinTeam system for any scheduling gaps and address them promptly. Review the “No Hours Report” to identify employees who are not being effectively utilized and determine appropriate actions.
• Mid-Day: Conduct interviews for open security professional positions, focusing on identifying candidates who align with Allied Universal’s values and meet client requirements. Address any payroll discrepancies that have been reported, working to resolve them efficiently and communicate updates to affected employees.
• Afternoon: Meet with clients to discuss service performance, address any concerns, and identify opportunities for improvement. Conduct disciplinary or counseling sessions with security professionals as needed, ensuring fair and consistent application of company policies.
• Evening: Review and approve timesheets, ensuring accuracy and compliance with company policies. Prepare reports on operational performance, including staffing levels, overtime usage, and client satisfaction.

Why Irving, Texas?

Irving, Texas, is a vibrant city located in the heart of the Dallas-Fort Worth metroplex. It offers a thriving business environment, a diverse community, and a high quality of life. Working in Irving provides access to a wide range of cultural and recreational activities, excellent schools, and affordable housing. The city's central location also makes it easy to commute to other parts of the metroplex, providing ample opportunities for personal and professional growth.

Allied Universal has a strong presence in Irving, offering a stable and supportive work environment. As an Operations Manager, you will have the opportunity to make a significant impact on the community by ensuring the safety and security of our clients' properties and assets.

Career Path for Operations Manager

Allied Universal is committed to providing opportunities for career growth and advancement. The Operations Manager role is a stepping stone to various leadership positions within the company. Here are some potential career paths you can pursue:

• Senior Operations Manager: Oversee a larger portfolio of client sites and manage a team of Operations Managers.
• Regional Operations Manager: Manage operations across a specific geographic region, ensuring consistent service delivery and compliance with company standards.
• Branch Manager: Lead all aspects of a branch office, including sales, operations, and administration.
• Director of Operations: Develop and implement operational strategies to achieve company goals and objectives.

Salary and Benefits

Allied Universal offers a competitive salary and benefits package for the Operations Manager position. The salary range for this role typically falls between $65,000 and $95,000 per year, depending on experience and qualifications. In addition to salary, Allied Universal provides a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Tuition reimbursement
• Training and development opportunities
• Employee referral program
• Wellness programs

Culture at Allied Universal

Allied Universal fosters a dynamic, welcoming, and collaborative workplace where employees feel valued and supported. The company is committed to creating a culture that positively impacts the communities and customers it serves. Key aspects of the Allied Universal culture include:

• Teamwork: Working together to achieve common goals.
• Integrity: Maintaining the highest ethical standards.
• Customer Focus: Exceeding customer expectations.
• Innovation: Embracing new ideas and technologies.
• Diversity and Inclusion: Valuing and respecting all employees.

How to Apply

If you are a motivated and experienced operations professional seeking a challenging and rewarding career, we encourage you to apply for the Operations Manager position at Allied Universal. To apply, please submit your resume and cover letter through the Allied Universal careers website. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in this opportunity.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Operations Manager at Allied Universal?

   Key responsibilities include managing frontline hiring, staffing, scheduling, training, and operational compliance, while also serving as a critical support and escalation point for employees and clients.

2. What qualifications are required for this position?

   Qualifications include proven experience in operations management, strong leadership and team management skills, excellent communication and interpersonal skills, and proficiency in scheduling and workforce management software.

3. What is the salary range for this role?

   The salary range for the Operations Manager position typically falls between $65,000 and $95,000 per year, depending on experience and qualifications.

4. What benefits does Allied Universal offer?

   Allied Universal offers a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, life insurance, and more.

5. What is the career path for an Operations Manager?

   The Operations Manager role can lead to various leadership positions within the company, such as Senior Operations Manager, Regional Operations Manager, Branch Manager, and Director of Operations.

6. What is the culture like at Allied Universal?

   Allied Universal fosters a dynamic, welcoming, and collaborative workplace where employees feel valued and supported. The company is committed to creating a culture that positively impacts the communities and customers it serves.

7. How do I apply for this position?

   To apply, please submit your resume and cover letter through the Allied Universal careers website.

8. Is experience in the security industry required?

   While not always mandatory, prior experience in the security or facility services industry is highly preferred, as it provides a solid foundation for understanding the specific challenges and requirements of the role.

9. What software skills are essential for this role?

   Proficiency in scheduling and workforce management software like WinTeam is highly valued. Additionally, familiarity with payroll systems and basic office software (e.g., Microsoft Office Suite) is essential for efficient operations management.

10. Are there opportunities for professional development and training at Allied Universal?

    Yes, Allied Universal is committed to employee growth and offers numerous training programs, tuition reimbursement, and professional development opportunities to help employees enhance their skills and advance their careers.