Security Account Manager - Commercial Real Estate

Are you a dynamic leader with a passion for security and client satisfaction? Allied Universal, North America's leading security and facility services company, is seeking a highly motivated Security Account Manager to oversee security operations for our commercial real estate clients in Chicago, Illinois. In this role, you will be the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

A Day in the Life of a Security Account Manager

As a Security Account Manager, your day will be filled with diverse responsibilities, requiring you to be adaptable, organized, and a strong communicator. Here's a glimpse into what a typical day might look like:

• Morning: Start your day by reviewing the overnight incident reports and addressing any immediate concerns. Check in with your supervisors to ensure all posts are staffed and running smoothly.
• Mid-day: Conduct a site visit to one of your client locations. Inspect security procedures, meet with client representatives, and address any concerns or requests. Observe security officers in action and provide coaching and feedback.
• Afternoon: Focus on administrative tasks, such as scheduling, payroll, and employee relations. Review and approve timecards, manage employee requests, and address any performance issues.
• Late Afternoon: Participate in a client meeting to discuss security performance, address any concerns, and identify opportunities for improvement. Prepare and present security reports, highlighting key metrics and trends.
• Evening: Respond to any urgent security incidents or emergencies. Coordinate with clients, internal teams, and local law enforcement as needed. Ensure proper documentation and follow-up.

Why Chicago, Illinois?

Chicago is a vibrant and diverse city with a thriving commercial real estate market. As a Security Account Manager in Chicago, you will have the opportunity to work with a variety of clients, from high-rise office buildings to retail centers. Chicago also offers a wide range of cultural attractions, entertainment options, and outdoor activities, making it a great place to live and work.

Career Path at Allied Universal

Allied Universal is committed to providing career growth opportunities for our employees. As a Security Account Manager, you can advance your career in several directions:

• Senior Account Manager: Oversee a larger portfolio of clients and manage a team of Account Managers.
• Operations Manager: Manage all security operations within a specific geographic area.
• Regional Vice President: Oversee all operations within a region, including multiple states.
• Corporate Roles: Opportunities in areas such as training, compliance, and business development.

Salary & Benefits

Allied Universal offers a competitive salary and benefits package, including:

• Competitive salary: Commensurate with experience
• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave)
• Paid holidays
• 401(k) retirement plan with company match
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities

Culture at Allied Universal

At Allied Universal, we foster a dynamic, welcoming, and collaborative workplace where you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We are committed to diversity and inclusion, and we value the contributions of all our employees. We provide a supportive environment where you can grow and develop your skills, and we offer opportunities to advance your career.

How to Apply

If you are a motivated and experienced security professional with a passion for leadership and client satisfaction, we encourage you to apply for the Security Account Manager position at Allied Universal. To apply, please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What are the essential duties of a Security Account Manager?

   The Security Account Manager is responsible for overseeing daily security operations, managing security teams, enhancing client relationships, handling security incidents, and ensuring compliance and operational excellence.

2. What qualifications are required for this position?

   A high school diploma or equivalent is required, with a Bachelor’s degree preferred. Candidates should have 2–5 years of experience in security services, preferably in a supervisory or management role. Experience working in or around commercial real estate is highly desirable.

3. What skills are important for a Security Account Manager?

   Strong leadership, communication, and organizational skills are essential. The ability to manage security operations and client expectations effectively is also crucial.

4. What does Allied Universal offer in terms of career growth?

   Allied Universal offers numerous opportunities for career advancement within a global leader in security services. Employees can advance to Senior Account Manager, Operations Manager, Regional Vice President, or pursue corporate roles.

5. What is the work environment like at Allied Universal?

   Allied Universal provides a dynamic, welcoming, and collaborative workplace where employees are part of a team that positively impacts communities and customers. The company values diversity and inclusion.

6. What benefits does Allied Universal offer?

   Benefits include competitive salary, comprehensive health insurance, paid time off, paid holidays, 401(k) retirement plan with company match, life insurance, disability insurance, an employee assistance program, and tuition reimbursement.

7. How does Allied Universal support employee development?

   Allied Universal provides professional development opportunities, training, and tuition reimbursement to help employees grow and develop their skills.

8. What technology does Allied Universal use for scheduling?

   Allied Universal leverages AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.

9. How does the Security Account Manager handle client relationships?

   The Security Account Manager serves as the primary point of contact for clients, ensuring high-quality service that protects people and property. They address client concerns and participate in client meetings.

10. What is Allied Universal's approach to handling security incidents?

    Allied Universal responds to escalated security incidents and emergencies professionally, coordinating with clients and internal teams. They ensure proper documentation and follow-up.