Security Dispatch Officer - Hillsboro, Oregon - Allied Universal

Role Overview

Allied Universal is seeking a dedicated and vigilant Security Dispatch Officer to join our team in Hillsboro, Oregon. In this critical role, you will serve as the communication hub for security operations at a leading healthcare location. You will be responsible for monitoring cameras and alarms, coordinating officer response, documenting incidents, and providing exceptional customer service to staff and visitors. Your ability to remain calm under pressure, communicate effectively, and maintain meticulous records will be essential to your success.

Day in the Life

As a Security Dispatch Officer, your day will be dynamic and demanding, requiring you to stay alert and responsive at all times. Your duties will include:

• Monitoring: Continuously monitoring CCTV systems, alarms, and communication channels to detect potential security breaches or emergencies.
• Dispatching: Coordinating the dispatch of security personnel to respond to incidents, providing clear and concise instructions and updates.
• Communication: Serving as the primary point of contact for security-related communications, relaying information between officers, staff, and external agencies.
• Documentation: Maintaining accurate logs of all dispatch activities, incident reports, and key communications, ensuring thorough record-keeping for future reference.
• Customer Service: Providing exceptional customer service to staff, patients, and visitors, addressing inquiries, resolving issues, and creating a welcoming and secure environment.
• Patrolling: Conducting regular patrols of the facility to ensure safety and security.
• Incident Response: Following established protocols for incident response, including escalating situations to the appropriate authorities and providing support to security personnel on the scene.
• Maintaining Order: Helping to maintain order and calm during emergencies and routine activity.

Why Hillsboro, Oregon?

Hillsboro, Oregon, is a thriving city located in the heart of the Silicon Forest. It offers a high quality of life, with access to outdoor recreation, excellent schools, and a diverse community. Working in Hillsboro provides opportunities for professional growth and personal enrichment. Allied Universal is committed to providing security services to clients in the Hillsboro area.

Career Path

Allied Universal offers a clear path for career advancement. Starting as a Security Dispatch Officer, you can progress to roles such as:

• Security Supervisor: Overseeing a team of security officers and dispatchers, ensuring efficient and effective security operations.
• Security Manager: Managing all aspects of security for a specific site or client, including personnel, budget, and security protocols.
• Operations Manager: Overseeing multiple security sites or accounts, ensuring consistent service delivery and client satisfaction.

Salary & Benefits

The pay rate for this position is $23.50 per hour. Allied Universal also offers a comprehensive benefits package, including:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal Culture

At Allied Universal, we are committed to creating a dynamic, welcoming, and collaborative workplace. We value integrity, teamwork, and a commitment to excellence. As a member of our team, you will be part of a culture that positively impacts the communities and customers we serve. We believe that our employees are our greatest asset, and we invest in their training and development to help them achieve their full potential.

How to Apply

If you are a motivated and dedicated individual with a passion for security and customer service, we encourage you to apply for the Security Dispatch Officer position in Hillsboro, Oregon. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What are the minimum requirements for this position?

   The minimum requirements include 2 or more years of security-related experience, a high school diploma or GED, and being at least 21 years of age (armed positions only). Customer service experience and the ability to lift more than 20 pounds are preferred.

2. What is the job schedule?

   The job schedule includes shifts on Monday, Tuesday, and Sunday from 07:00 AM to 07:00 PM.

3. What kind of training is provided?

   Allied Universal provides paid training programs to help you develop the skills and knowledge you need to succeed in your role.

4. What are the career growth opportunities?

   Allied Universal offers a clear path for career advancement, with opportunities to progress to roles such as Security Supervisor, Security Manager, and Operations Manager.

5. What benefits are offered?

   Allied Universal offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, a retirement savings plan, and discounts on top brands and services.

6. What is the work environment like?

   The work environment varies by site area and shift. As a Security Dispatch Officer, you will primarily work in a control room setting, monitoring cameras and alarms and communicating with security personnel.

7. What is the dress code?

   The dress code is a professional security uniform provided by Allied Universal.

8. Are there opportunities for overtime?

   Overtime opportunities may be available depending on site needs and staffing levels.

9. How can I prepare for the interview?

   To prepare for the interview, review your resume, research Allied Universal, and be prepared to discuss your security experience, customer service skills, and problem-solving abilities.

10. What is the background check process?

    As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.