Security Officer - Control Room Dispatch in Los Angeles, California

Are you looking for a rewarding career where you can make a difference? Allied Universal, North America's leading security and facility services company, is seeking a dedicated and skilled Security Officer - Control Room Dispatch to join our team in Los Angeles, California. In this role, you will play a crucial part in ensuring the safety and security of a financial institution and its personnel. This position offers a dynamic, welcoming, and collaborative workplace, where you'll contribute to a culture that positively impacts the communities and customers we serve.

Role Overview

As a Security Officer - Control Room Dispatch, you will be the central point of contact for security-related activities at the financial institution. Your responsibilities will include monitoring alarm systems, access control, and video surveillance, as well as dispatching officers and coordinating responses to incidents. You will maintain accurate logs, prepare incident reports, and communicate updates to site leadership and Allied Universal management. Your ability to remain calm under pressure, problem-solve effectively, and provide excellent customer service will be essential to your success in this role.

A Day in the Life

Here's what a typical day might look like as a Security Officer - Control Room Dispatch:

• 02:00 PM: Arrive at the financial institution and receive a briefing from the outgoing shift on any incidents or ongoing issues.
• 02:30 PM: Begin monitoring alarm systems, access control, and video surveillance. Respond to any alerts or alarms promptly and efficiently.
• 03:00 PM: Receive a call from a staff member reporting a suspicious person near the ATM. Dispatch a security officer to investigate and provide assistance.
• 04:00 PM: Monitor radio communications and provide clear updates to officers in the field.
• 05:00 PM: Document all incidents and activities in the dispatch log.
• 06:00 PM: Conduct a security check of the facility and perimeter, ensuring all doors and windows are secure.
• 07:00 PM: Respond to a medical emergency involving a customer. Coordinate with emergency services and provide assistance until they arrive.
• 08:00 PM: Prepare an incident report detailing the medical emergency and the actions taken.
• 09:00 PM: Communicate status updates to site leadership and Allied Universal management.
• 10:00 PM: Complete your shift and brief the incoming shift on any ongoing issues or incidents.

Why Los Angeles?

Los Angeles is a vibrant and diverse city with a thriving economy and a strong demand for security professionals. Working as a Security Officer - Control Room Dispatch in Los Angeles offers the opportunity to:

• Gain valuable experience in a fast-paced and challenging environment.
• Work with a diverse team of professionals.
• Live in a city with a wide range of cultural and recreational opportunities.
• Advance your career in the security industry.

Career Path

Allied Universal is committed to providing its employees with opportunities for career growth and advancement. As a Security Officer - Control Room Dispatch, you can progress to roles such as:

• Security Supervisor
• Site Manager
• Security Consultant
• Operations Manager

Allied Universal also offers a variety of training and development programs to help you enhance your skills and knowledge and advance your career.

Salary & Benefits

The pay rate for this position is $21.00 per hour. In addition to competitive pay, Allied Universal offers a comprehensive benefits package, including:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Culture

At Allied Universal, we are committed to creating a dynamic, welcoming, and collaborative workplace where everyone feels valued and respected. We believe in putting people first, delivering through teamwork, and acting with integrity. We are proud to be an equal opportunity employer and encourage applications from all qualified individuals.

How to Apply

If you are interested in joining our team as a Security Officer - Control Room Dispatch in Los Angeles, California, please apply online through our careers website. We look forward to hearing from you!

FAQ

1. What are the minimum requirements for this position?

   The minimum requirements include fluent Spanish (speak, read, write), at least 1 year of security-related experience, ability to lift up to 20 lbs (preferred), comfort using a computer or tablet (preferred), customer service experience (preferred), being at least 18 years of age for unarmed roles (21+ for armed), high school diploma or equivalent, and successful completion of a background investigation.

2. What are the typical working hours for this position?

   The typical working hours are Wednesday through Sunday, from 02:00 PM to 10:00 PM.

3. What are the opportunities for career advancement at Allied Universal?

   Allied Universal offers a variety of career paths, including Security Supervisor, Site Manager, Security Consultant, and Operations Manager. We also provide training and development programs to help you advance your career.

4. What benefits does Allied Universal offer?

   Allied Universal offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, a retirement savings plan, and discounts on top brands and services.

5. Is prior dispatch experience required?

   While prior dispatch experience is a plus, it is not always required. We provide on-the-job training for individuals who demonstrate the aptitude and skills necessary to succeed in the role.

6. What kind of training is provided?

   We provide paid training programs to ensure you are well-prepared to perform your duties. This training covers security procedures, emergency response protocols, customer service skills, and the use of our technology and equipment.

7. What is the work environment like?

   The work environment is typically a professional office setting within the financial institution. You will be working in a control room, monitoring systems and responding to calls for service.

8. What is the dress code?

   Security officers are required to wear a professional uniform, which is provided by Allied Universal.

9. How does Allied Universal support diversity and inclusion?

   Allied Universal is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

10. What are the key skills for success in this role?

    Key skills for success include communication skills, problem-solving skills, customer service skills, the ability to remain calm under pressure, and proficiency in using computers and other technology.