Security Officer - Customer Service Patrol in Honolulu, Hawaii

Role Overview

Allied Universal is seeking a dedicated and customer-focused Security Officer - Customer Service Patrol to join our team in Honolulu, Hawaii. In this role, you will be responsible for ensuring the safety and security of our clients' properties, including hotels and resorts, while providing exceptional customer service to guests and staff. You will serve as a visible deterrent to crime, respond to incidents, and assist in maintaining a safe and welcoming environment.

Day in the Life

As a Security Officer - Customer Service Patrol, your day will involve a variety of tasks, including:

• Conducting regular patrols of assigned areas, including guest rooms, lobbies, parking areas, and perimeters.
• Monitoring access points and ensuring only authorized personnel enter the premises.
• Responding to alarms and other emergency situations.
• Providing excellent customer service to guests and staff, including answering questions, providing directions, and assisting with requests.
• Writing detailed incident reports and maintaining accurate records.
• Working closely with hotel staff and management to address security concerns.
• Enforcing property rules and regulations.
• Operating security equipment, such as CCTV cameras and access control systems.
• Maintaining a professional appearance and demeanor at all times.

Why Honolulu, Hawaii?

Honolulu offers a unique blend of urban amenities and natural beauty, making it an attractive place to live and work. As a Security Officer - Customer Service Patrol in Honolulu, you'll have the opportunity to work in a vibrant tourism industry while enjoying the stunning beaches, lush mountains, and rich culture that Hawaii has to offer. The weather is beautiful year-round and the community is diverse and welcoming. Honolulu provides endless opportunities for outdoor recreation, cultural experiences, and personal growth. Working in the hospitality sector in Honolulu means you are often at the forefront of visitor experiences and ensuring safety in a place people come to enjoy, adding a layer of fulfillment to your role.

Career Path

Allied Universal is committed to providing opportunities for career advancement. As a Security Officer - Customer Service Patrol, you can advance to positions such as:

• Security Supervisor: Oversee a team of security officers and manage security operations at a specific site.
• Security Manager: Manage all aspects of security for a larger property or organization.
• Operations Manager: Oversee multiple security sites and manage a team of supervisors.
• Corporate Security Positions: Opportunities within Allied Universal's corporate structure in areas such as training, risk management, and security consulting.

Salary & Benefits

The pay rate for this position is $21.50 per hour. Allied Universal also offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Retirement savings plan
• Basic life and AD&D insurance
• Disability insurance
• Paid time off
• Employee assistance program
• Perks Program discounts

Culture

Allied Universal is committed to creating a dynamic, welcoming, and collaborative workplace. We value integrity, teamwork, and a caring culture that puts people first. We are an agile, reliable, and innovative company that is dedicated to serving our communities and customers. We encourage professional development and provide opportunities for growth within the company. Our culture promotes diversity and inclusion, ensuring all employees feel valued and respected.

How to Apply

To apply for the Security Officer - Customer Service Patrol position in Honolulu, Hawaii, please submit your resume and cover letter through the Allied Universal careers website. Be sure to highlight your customer service experience and any relevant security certifications or licenses.

FAQ

1. What are the minimum requirements for this position? The minimum requirements include being at least 18 years of age, possessing a high school diploma or equivalent, and passing a background investigation. Customer service experience is preferred.
2. Is a security license required? A state, county, or city issued security license is preferred, but not always required.
3. What are the typical working hours for this position? The job schedule is Wednesday through Sunday, from 2:00 PM to 10:00 PM.
4. What kind of training is provided? Allied Universal provides paid training to all new hires.
5. What opportunities are there for career advancement? Allied Universal offers various career paths, including security supervisor, security manager, and operations manager.
6. What benefits are offered? Benefits include medical, dental, and vision insurance, a retirement savings plan, and paid time off.
7. What is the company culture like? Allied Universal fosters a dynamic, welcoming, and collaborative workplace with a focus on integrity and teamwork.
8. What is the dress code for this position? Security officers are required to wear a professional uniform, which is provided by Allied Universal.
9. What is the hiring process? The hiring process typically involves an application, interview, and background check.
10. How can I prepare for the interview? Research Allied Universal, review the job description, and prepare examples of your customer service and security experience.