Security Senior Service Technician at Allied Universal: Wilmington, Massachusetts

Role Overview

The Security Senior Service Technician role at Allied Universal in Wilmington, Massachusetts, is a critical position responsible for maintaining and repairing security systems at commercial client sites. This role requires a highly skilled and proactive individual capable of troubleshooting complex issues with access control and IP-based video systems. The technician will work with various equipment, including electrified and non-electrified locks, card readers, IP and analog cameras, and head-end video recording devices.

Day in the Life

A typical day for a Security Senior Service Technician involves traveling to different commercial locations to address service requests. The technician will diagnose and repair malfunctioning security equipment, ensuring that systems are fully operational and compliant with building codes. Documentation is a key part of the job, as the technician must accurately record all service-related issues and resolutions. They will also provide remote diagnostic support and maintain positive relationships with both internal and external customers. Safety is paramount, requiring the technician to skillfully and safely use hand and power tools.

Why Wilmington, Massachusetts?

Wilmington, Massachusetts, offers a blend of suburban charm and convenient access to the bustling city of Boston. The town provides a high quality of life with excellent schools, numerous parks, and a strong sense of community. Its proximity to major highways and public transportation makes commuting easy, while its local economy supports a variety of businesses, including technology and security services. Wilmington’s environment fosters professional growth and provides a stable and enriching place to live and work.

Career Path

Allied Universal provides numerous opportunities for career advancement. A Security Senior Service Technician can progress to roles such as a Field Supervisor, Project Manager, or even a Technical Specialist. The company’s focus on training and development ensures that employees have the skills and knowledge needed to advance their careers. Continuous learning opportunities and certifications in specific security technologies further enhance career prospects within the organization.

Salary and Benefits

The salary range for a Security Senior Service Technician at Allied Universal in Wilmington, Massachusetts, is $32 to $50 per hour. In addition to competitive pay, Allied Universal offers a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, paid holidays, a 401(k) retirement plan, and employee assistance programs. Life and disability insurance provide additional security for employees and their families. The company also provides a company-issued vehicle and tool allowance, enhancing the overall compensation package.

Culture

Allied Universal fosters a culture of teamwork, innovation, and commitment to protecting what matters most. The company values its employees and promotes a supportive work environment where individuals can grow and excel. With a focus on integrity, respect, and customer service, Allied Universal aims to create a positive and inclusive workplace where everyone feels valued and has the opportunity to contribute to the company’s success.

How to Apply

To apply for the Security Senior Service Technician position at Allied Universal in Wilmington, Massachusetts, visit the Allied Universal careers page. Search for the job title “Security Senior Service Technician” and the location “Wilmington, MA.” Follow the online application process, which includes submitting a resume and cover letter. Be prepared to provide details on your experience, skills, and relevant certifications. Highlight your ability to troubleshoot and repair security systems, as well as your commitment to safety and customer service.

Frequently Asked Questions (FAQ)

1. What are the main responsibilities of a Security Senior Service Technician? The main responsibilities include servicing, maintaining, and repairing access control and IP-based video systems at commercial client sites. This includes troubleshooting issues, ensuring systems are operational, and providing remote diagnostic support.
2. What qualifications are required for this position? Required qualifications include a high school degree or equivalent, 5+ years of field experience, and familiarity with security systems like Software House, Lenel, AMAG, and others. State-specific licensing may also be required.
3. What tools and equipment will I be using? You will be using hand and power tools, analog/digital test equipment, and CCTV testing devices. Familiarity with electrical schematics and CAD drawings is also important.
4. Will I be provided with a company vehicle? Yes, Allied Universal provides a company-issued vehicle for traveling to commercial client sites.
5. What type of benefits does Allied Universal offer? Allied Universal offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, a 401(k) retirement plan, and more.
6. What is the work environment like at Allied Universal? Allied Universal fosters a culture of teamwork, innovation, and commitment to protecting what matters most. The company values its employees and promotes a supportive work environment.
7. What opportunities for career advancement are available? Opportunities for career advancement include roles such as Field Supervisor, Project Manager, or Technical Specialist. Continuous learning and certifications can enhance career prospects.
8. Is there any training provided for this role? Yes, Allied Universal provides training and development programs to ensure employees have the skills and knowledge needed to excel in their roles.
9. What are the working hours for this position? Working hours typically align with standard business hours, but flexibility may be required based on service requests and client needs.
10. How important is customer service in this role? Customer service is highly important in this role, as you will be interacting with both internal and external customers to provide support and address their needs.