Service Delivery Manager - Cash Management Solutions at Allied Universal

Role Overview

As a Service Delivery Manager focusing on cash management solutions at Allied Universal, you will be at the forefront of ensuring our clients receive exceptional service and optimized cash handling processes. This role is crucial in maintaining strong client relationships, managing operational efficiency, and driving continuous improvement within our cash management services. Based in Chesapeake, Virginia, and working closely with our client in Norfolk, this position requires a dynamic leader who can balance customer expectations with operational realities, manage indirect reports effectively, and contribute to the overall profitability of assigned accounts.

A Day in the Life

Your day-to-day activities will be varied and challenging, requiring a blend of analytical, interpersonal, and problem-solving skills. Here’s a glimpse into what a typical day might look like:

• Morning: Start by reviewing key performance indicators (KPIs) and reports related to cash management operations. Identify any areas needing immediate attention or potential risks. Participate in a conference call with your team to discuss priorities, address challenges, and ensure alignment with client expectations.
• Mid-Day: Spend time engaging with the client to understand their evolving needs and expectations. This could involve onsite visits to their Norfolk headquarters, conducting business reviews, or participating in strategic planning sessions. You'll also collaborate with internal stakeholders, such as sales, operations, and technology teams, to develop solutions that enhance the customer experience and drive growth.
• Afternoon: Focus on process improvement and innovation. Research and evaluate new technologies and tools that can enhance cash management efficiency and security. Develop and document new workflows and processes to optimize operations. Prepare presentations and reports to communicate progress and recommendations to both internal and external stakeholders.
• Late Afternoon/Evening: Address any outstanding issues or escalations. Plan and organize for the next day's activities, ensuring that all team members are well-informed and prepared. Monitor industry trends and best practices in cash management to stay ahead of the curve and provide value to our clients.

Why Chesapeake, Virginia?

Chesapeake, Virginia, is a vibrant and growing city located in the Hampton Roads region. It offers a blend of urban amenities and natural beauty, making it an attractive place to live and work. The city boasts a strong economy, a diverse community, and a high quality of life. Its proximity to Norfolk and other major cities in the region provides access to a wide range of cultural, entertainment, and recreational opportunities. Chesapeake is also known for its excellent schools, affordable housing, and family-friendly environment.

Career Path

The Service Delivery Manager role is a crucial stepping stone in your career progression at Allied Universal. With demonstrated success in this role, you can advance to positions such as:

• Senior Service Delivery Manager: Oversee a larger portfolio of clients and accounts, with increased responsibility for strategic planning and business development.
• Director of Operations: Manage a team of service delivery managers and oversee all cash management operations within a specific region or market.
• Vice President of Client Relations: Lead the client relationship management team, with responsibility for building and maintaining strong relationships with key clients.
• Executive Leadership: Contribute to the overall strategic direction of the company, with opportunities to lead major initiatives and drive growth.

Salary & Benefits

The estimated salary range for the Service Delivery Manager position in Chesapeake, Virginia, is between $75,000 and $95,000 per year, depending on experience and qualifications. In addition to a competitive salary, Allied Universal offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.
• Life Insurance: Basic and supplemental life insurance options.
• Disability Insurance: Short-term and long-term disability coverage.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Tuition Reimbursement: Financial assistance for continuing education.
• Employee Discount Programs: Discounts on a variety of products and services.
• Flexible Spending Accounts (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Health Savings Accounts (HSA): Tax-advantaged savings for healthcare expenses.
• Wellness Programs: Initiatives to promote employee health and well-being.
• Recognition Programs: Awards and incentives to recognize employee contributions.

Culture at Allied Universal

Allied Universal is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company fosters a culture of teamwork, collaboration, and continuous improvement. Employees are encouraged to share their ideas, take initiative, and contribute to the success of the organization. Allied Universal also emphasizes employee development and provides opportunities for training, mentoring, and career advancement.

How to Apply

If you are a motivated and results-oriented professional with a passion for cash management and customer service, we encourage you to apply for the Service Delivery Manager position at Allied Universal. To apply, please submit your resume and cover letter through our online career portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Service Delivery Manager?

   The Service Delivery Manager is responsible for managing customer accounts, ensuring compliance with cash management processes, collaborating with clients and vendors, identifying and resolving issues, and driving continuous improvement.

2. What qualifications are required for this position?

   A high school diploma or equivalent, 8+ years of experience managing customer accounts, expertise in retail services and cash management, strong communication and problem-solving skills, and proficiency with Microsoft Office Suite are required.

3. What is the typical career path for a Service Delivery Manager at Allied Universal?

   With demonstrated success, a Service Delivery Manager can advance to positions such as Senior Service Delivery Manager, Director of Operations, Vice President of Client Relations, and executive leadership roles.

4. What benefits does Allied Universal offer to its employees?

   Allied Universal offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, life insurance, disability insurance, employee assistance program, tuition reimbursement, and employee discount programs.

5. What is the company culture like at Allied Universal?

   Allied Universal fosters a culture of teamwork, collaboration, diversity, and inclusion. Employees are encouraged to share their ideas, take initiative, and contribute to the success of the organization.

6. Is travel required for this position?

   Yes, some travel within the continental United States is expected for this position.

7. What type of training is provided for new Service Delivery Managers?

   Allied Universal provides comprehensive training to new Service Delivery Managers, including onboarding, product training, and leadership development programs.

8. How does Allied Universal support employee growth and development?

   Allied Universal supports employee growth and development through training programs, mentoring opportunities, and career advancement opportunities.

9. What is the work environment like in Chesapeake, Virginia?

   Chesapeake, Virginia, offers a blend of urban amenities and natural beauty. The city boasts a strong economy, a diverse community, and a high quality of life.

10. What is the application process for this position?

    To apply, please submit your resume and cover letter through our online career portal. Be sure to highlight your relevant experience, skills, and qualifications.