Role Overview: Security Client Manager at Allied Universal in New York, NY

Allied Universal, a leading security and facility services company in North America, is seeking a dedicated and experienced Security Client Manager to join our team in New York, NY. This pivotal role involves building and nurturing long-term client relationships while leading front-line employees to deliver exceptional security services. As a Client Manager, you will be instrumental in driving operational metrics, ensuring client satisfaction, and fostering a positive employee experience. Your responsibilities will span from hiring and developing staff to overseeing budget management and implementing effective security protocols. This position offers a dynamic environment where you can make a significant impact on the safety and security of our clients and the growth of our organization.

A Day in the Life of a Security Client Manager

The daily routine of a Security Client Manager at Allied Universal is multifaceted and demanding, requiring a blend of leadership, client engagement, and operational oversight. Here’s a glimpse into what a typical day might look like:

1. Morning Check-in: Start the day by reviewing key performance indicators (KPIs) and operational metrics using Allied Universal's AI technology and Business Intelligence Platform. Analyze employee schedules to optimize staffing levels and minimize non-billed overtime.
2. Client Engagement: Dedicate time to connecting with clients to address any security concerns, provide updates on service delivery, and proactively identify opportunities for improvement. This may involve site visits, phone calls, or virtual meetings.
3. Team Management: Meet with front-line staff, including Security Officers, Field Supervisors, and Operations Managers, to provide guidance, support, and performance feedback. Conduct training sessions and address any employee-related issues.
4. Financial Oversight: Review budget performance, accounts receivable, and accounts payable to ensure alignment with EBITA targets. Address any financial discrepancies and implement corrective actions as needed.
5. Risk Management: Evaluate potential security risks and develop or update security protocols and response strategies. This may involve conducting security audits, implementing new technologies, or collaborating with local law enforcement.
6. Incident Response: In the event of a security incident, take immediate action to manage the situation, coordinate with relevant stakeholders, and implement corrective measures to prevent future occurrences.
7. Administrative Tasks: Complete administrative tasks such as preparing reports, processing payroll, and managing employee records.
8. Professional Development: Dedicate time to staying updated on industry trends, best practices, and new technologies. Attend training sessions, webinars, or industry events to enhance your knowledge and skills.

Why New York, NY?

New York, NY, offers a unique and vibrant environment for professionals in the security industry. As a global hub for commerce, culture, and innovation, New York presents a diverse range of security challenges and opportunities. Working as a Security Client Manager in New York allows you to:

• Gain Exposure to Diverse Clients: New York is home to a wide array of businesses and organizations, from Fortune 500 companies to cultural institutions, providing you with exposure to diverse security needs and challenges.
• Advance Your Career: The competitive job market in New York fosters professional growth and advancement. Allied Universal offers ample opportunities for career development and training in the city.
• Live in a World-Class City: Enjoy the unparalleled cultural, dining, and entertainment options that New York has to offer. From world-renowned museums to Broadway shows, there’s always something to do in the city.
• Network with Industry Leaders: New York hosts numerous industry events and conferences, providing you with opportunities to connect with leaders in the security field.
• Access to Resources: New York has a wealth of resources and support services for professionals, including professional associations, training providers, and networking groups.

Career Path for a Security Client Manager at Allied Universal

Allied Universal is committed to providing its employees with opportunities for career growth and advancement. The career path for a Security Client Manager can lead to various leadership roles within the organization. Here are some potential career trajectories:

1. Senior Client Manager: With proven success in managing client relationships and driving operational excellence, you can advance to a Senior Client Manager role, overseeing a larger portfolio of clients and leading a team of Client Managers.
2. Operations Manager: Leverage your operational experience to become an Operations Manager, responsible for overseeing all security operations within a specific region or market.
3. Regional Manager: With strong leadership and management skills, you can advance to a Regional Manager role, responsible for the overall performance and growth of a designated region.
4. Director of Operations: Lead and direct all operational activities within a specific business unit or division as a Director of Operations.
5. Executive Leadership: With continued success and leadership development, you can advance to executive leadership roles within Allied Universal, such as Vice President or Senior Vice President.

Salary & Benefits

Allied Universal offers a competitive salary and benefits package to its employees. The estimated salary range for a Security Client Manager in New York, NY is $65,000 to $95,000 annually, depending on experience and qualifications. In addition to salary, Allied Universal provides a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage
• Paid Time Off: Vacation, sick leave, and holidays
• Retirement Savings: 401(k) plan with company match
• Employee Assistance Program: Confidential counseling and support services
• Life Insurance: Basic and supplemental life insurance options
• Disability Insurance: Short-term and long-term disability coverage
• Tuition Reimbursement: Financial assistance for continuing education
• Employee Referral Program: Bonuses for referring successful candidates
• Wellness Programs: Programs to promote employee health and well-being

Company Culture at Allied Universal

Allied Universal fosters a dynamic, welcoming, and collaborative workplace where employees feel valued and supported. The company is committed to promoting a culture of:

• Teamwork: Encouraging collaboration and mutual support among team members
• Integrity: Upholding the highest ethical standards in all business practices
• Agility: Adapting quickly to changing client needs and market conditions
• Reliability: Delivering consistent and dependable service to clients
• Caring: Demonstrating empathy and compassion towards employees and clients
• Safety: Prioritizing the safety and well-being of employees and clients
• Innovation: Embracing new technologies and approaches to improve service delivery

How to Apply

To apply for the Security Client Manager position at Allied Universal in New York, NY, please visit our careers page at [Allied Universal Careers Website]. Follow these steps:

1. Click on the “Search Jobs” button.
2. Enter “Security Client Manager” and “New York, NY” in the search fields.
3. Select the Security Client Manager position from the search results.
4. Click on the “Apply Now” button and follow the instructions to complete the online application.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Security Client Manager? The Security Client Manager is responsible for building client relationships, leading front-line employees, driving operational metrics, and ensuring client satisfaction.
2. What qualifications are required for this position? Qualifications include a bachelor's or associate’s degree in a relevant field or a high school diploma with relevant experience, a valid driver's license, and proven experience managing hourly employees.
3. What is the salary range for this position? The estimated salary range for a Security Client Manager in New York, NY is $65,000 to $95,000 annually, depending on experience and qualifications.
4. What benefits does Allied Universal offer? Allied Universal offers a comprehensive benefits package that includes health insurance, paid time off, a 401(k) plan, and more.
5. What is the company culture like at Allied Universal? Allied Universal fosters a dynamic, welcoming, and collaborative workplace where employees feel valued and supported.
6. What opportunities for career advancement are available? Allied Universal offers various opportunities for career growth, including advancement to Senior Client Manager, Operations Manager, Regional Manager, and executive leadership roles.
7. How can I apply for this position? To apply, visit our careers page at [Allied Universal Careers Website] and follow the instructions to complete the online application.
8. What is the work environment like? The work environment is fast-paced and dynamic, requiring a blend of leadership, client engagement, and operational oversight.
9. Is there any required travel? The role may require travel to client sites and industry events.
10. What kind of training is provided? Allied Universal offers training programs to develop the skills and knowledge required for success in the role.