Security Officer Mall Patrol Driver - Kingston, MA

Role Overview

Allied Universal, North America’s leading security and facility services company, is seeking a dedicated and professional Security Officer - Unarmed Patrol Driver to join our team in Kingston, Massachusetts. As a key member of our security team, you will play a vital role in ensuring the safety and security of a busy retail and mall environment. This position offers a rewarding opportunity to serve and safeguard clients in a dynamic and welcoming workplace, contributing to a culture that positively impacts the communities and customers we serve.

This is a Part-Time position with a pay rate of $18.90 per hour, providing a flexible schedule with shifts available on Thursdays, Fridays, and Saturdays from 4:00 PM to 12:00 AM. The ideal candidate will possess a strong sense of responsibility, excellent customer service skills, and the ability to respond effectively to incidents and critical situations.

A Day in the Life

As a Security Officer - Unarmed Patrol Driver, your day will be filled with a variety of responsibilities aimed at maintaining a safe and secure environment for shoppers, tenants, and employees. Here’s a glimpse into a typical day:

• Patrolling: Conduct regular and random foot patrols of common areas, parking areas, storefront perimeters, and service corridors to deter unwanted activity and policy violations. As a driving post, you'll be moving between areas in a company vehicle.
• Customer Service: Provide courteous and helpful assistance to shoppers and tenants, answering questions and providing directions.
• Incident Response: Respond to incidents and critical situations in a calm and problem-solving manner, assisting with de-escalation and contacting local authorities when necessary.
• Observation and Reporting: Monitor access points and observe customer and employee activity for unusual behavior, documenting and reporting observations per site procedures.
• Report Writing: Complete required reports such as incident reports and daily activity logs, ensuring clear and accurate communication with site management and Allied Universal leadership.

Why Kingston, MA?

Kingston, Massachusetts, offers a unique blend of small-town charm and convenient access to larger urban centers. Located in Plymouth County, Kingston boasts a rich history, beautiful coastal scenery, and a strong sense of community. Working in Kingston provides an opportunity to:

• Enjoy a Balanced Lifestyle: Benefit from a lower cost of living compared to Boston, while still being within easy driving distance for cultural and recreational activities.
• Experience a Close-Knit Community: Become part of a friendly and supportive community where you can build meaningful relationships.
• Explore the Outdoors: Take advantage of the area’s natural beauty, with numerous beaches, parks, and trails for hiking, biking, and water sports.
• Advance Your Career: Work for a leading security company in a growing market, with opportunities for advancement and professional development.

Career Path

Allied Universal is committed to providing employees with opportunities for career growth and advancement. Starting as a Security Officer - Unarmed Patrol Driver can be the first step in a fulfilling and rewarding career path. Potential career advancement opportunities include:

• Security Supervisor: Oversee a team of security officers, providing guidance and support to ensure effective security operations.
• Site Supervisor: Manage all aspects of security operations at a specific site, including scheduling, training, and performance management.
• Account Manager: Develop and maintain relationships with clients, ensuring their security needs are met and exceeded.
• Operations Manager: Oversee security operations for a larger region, managing multiple sites and teams of security professionals.
• Training and Development Specialist: Develop and deliver training programs to enhance the skills and knowledge of security personnel.

Salary and Benefits

The pay rate for this position is $18.90 per hour. Allied Universal offers a comprehensive benefits package to support the health, well-being, and financial security of our employees. Benefits include:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
• Medical, Dental, and Vision Insurance: Comprehensive health coverage to meet your needs.
• Life Insurance: Financial protection for you and your family.
• Disability Insurance: Income protection in case of illness or injury.
• Employee Assistance Program: Confidential support and resources for personal and professional challenges.
• Flexible Spending Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses.
• Paid Time Off: Vacation, sick leave, and personal days to help you balance work and life.
• Holiday Pay: Paid time off for major holidays.

Culture at Allied Universal

Allied Universal is committed to creating a dynamic, welcoming, and collaborative workplace where employees feel valued, respected, and empowered. We foster a culture of:

• Teamwork: Working together to achieve common goals and support each other’s success.
• Integrity: Upholding the highest ethical standards in all that we do.
• Customer Focus: Providing exceptional service and building strong relationships with our clients.
• Innovation: Embracing new ideas and technologies to improve our services and enhance our employees’ experience.
• Diversity and Inclusion: Celebrating the unique backgrounds and perspectives of our employees and creating a welcoming environment for all.

How to Apply

If you are a motivated and dedicated individual with a passion for security and customer service, we encourage you to apply for the Security Officer - Unarmed Patrol Driver position in Kingston, MA. To apply, please submit your resume and cover letter through the Allied Universal careers website. We look forward to reviewing your application and considering you for this exciting opportunity.

Frequently Asked Questions (FAQ)

1. What are the minimum requirements for this position?

   A valid driver’s license is required in accordance with Allied Universal driver policy requirements. The ability to lift up to 20 lbs is preferred. Customer service experience and comfort using a computer or tablet are also preferred. Applicants must be at least 18 years of age and possess a high school diploma or equivalent. A background investigation will be conducted as a condition of employment.

2. What are the typical duties of a Security Officer - Unarmed Patrol Driver?

   Typical duties include providing customer service, responding to incidents and critical situations, conducting regular foot patrols, monitoring access points, observing customer and employee activity, and completing required reports.

3. What kind of training will I receive?

   Allied Universal provides paid training to equip you with the skills and knowledge necessary to perform your duties effectively. Training may include security procedures, emergency response protocols, customer service techniques, and report writing.

4. What opportunities are there for career advancement?

   Allied Universal offers numerous opportunities for career advancement, including positions such as Security Supervisor, Site Supervisor, Account Manager, and Operations Manager. We are committed to helping our employees grow and develop their careers.

5. What is the work environment like?

   The work environment is dynamic, welcoming, and collaborative. You will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

6. What is the dress code?

   The dress code typically involves wearing a company-provided uniform. Specific details will be provided during the onboarding process.

7. What type of vehicle will I be driving?

   You will be driving a company-owned vehicle that meets Allied Universal safety standards. The specific type of vehicle may vary depending on the site requirements.

8. How does the “Claim a Shift” platform work?

   The “Claim a Shift” platform allows you to view and claim additional shifts based on your availability, providing you with the opportunity to earn more and gain experience in different roles.

9. What should I expect during the background check process?

   The background check process will involve verifying your identity, reviewing your criminal history, and checking your employment references. Allied Universal complies with all federal and state laws regarding background checks.

10. Who can I contact if I have further questions?

    You can contact the Allied Universal Human Resources department or the hiring manager listed in the job posting. Contact information will be provided on the careers website.