Security Officer - Reception Desk - Lower Manhattan

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. Working in a dynamic, welcoming, and collaborative workplace, you'll be part of a team positively impacting communities and customers.

Role Overview

As a Security Officer - Reception Desk in Lower Manhattan, you will serve and safeguard clients across various industries. You'll be the first point of contact at a professional office, managing visitor check-in, access control, badge activity, and lobby monitoring. A customer-service mindset is essential, along with clear communication and detailed security-related documentation. This role thrives on a caring, agile team acting with integrity and teamwork.

A Day in the Life

Imagine starting your shift at a bustling office building in Lower Manhattan. Your primary responsibility is to ensure the safety and security of the premises and its occupants. Here's a breakdown of your daily activities:

• 7:00 AM - 8:00 AM: Shift Briefing and Preparation Review the daily logbook for any incidents or special instructions from the previous shift. Check your equipment (radio, access control system) to ensure it's functioning correctly. Familiarize yourself with the day's schedule, including any scheduled events or VIP visitors.
• 8:00 AM - 12:00 PM: Visitor Management and Access Control Greet visitors with a warm and professional demeanor. Verify their identification and purpose of visit. Issue visitor badges and maintain a detailed log of all entries and exits. Monitor the lobby area for any suspicious activity. Answer phone calls and direct inquiries to the appropriate personnel.
• 12:00 PM - 1:00 PM: Lunch Break Take a well-deserved break to recharge and refuel. Utilize the break room facilities and interact with colleagues.
• 1:00 PM - 5:00 PM: Security Monitoring and Incident Response Conduct regular patrols of the building's perimeter and interior. Monitor CCTV cameras for any signs of unauthorized access or suspicious behavior. Respond to alarms and investigate potential security breaches. Write detailed incident reports, documenting any security-related events.
• 5:00 PM - 7:00 PM: Administrative Tasks and Shift Handoff Update the daily logbook with any new information or incidents that occurred during your shift. Prepare a detailed handover report for the incoming security officer. Ensure all equipment is properly stored and accounted for.
• Throughout the Day: Customer Service and Assistance Provide assistance to employees and visitors, answering questions and providing directions. Maintain a professional and courteous attitude at all times. Serve as a visible deterrent to crime and maintain a safe and secure environment.

Why Lower Manhattan?

Lower Manhattan is a vibrant and dynamic business hub, offering unique challenges and opportunities for security professionals. You'll be working in a fast-paced environment, protecting iconic landmarks and supporting the city's economic engine. The area offers excellent public transportation options and a diverse community.

Career Path at Allied Universal

Allied Universal is committed to employee growth and development. Starting as a Security Officer - Reception Desk can lead to various career paths, including:

• Security Supervisor: Oversee a team of security officers and manage site operations.
• Account Manager: Build relationships with clients and ensure service excellence.
• Operations Manager: Manage multiple security sites and oversee overall service delivery.
• Corporate Security Roles: Opportunities in risk management, security consulting, and training.

Salary & Benefits

The pay rate for this position is $21.74 per hour. Allied Universal offers a comprehensive benefits package, including:

• Smart Tools for additional shift opportunities
• Paid training and career growth
• Retirement savings plan
• Medical, dental, and vision insurance
• Basic life and AD&D insurance
• Disability insurance
• Exclusive Perks Program with discounts

Allied Universal Culture

Allied Universal fosters a culture of teamwork, integrity, and service. We value our employees and provide a supportive and inclusive work environment. Our commitment to diversity and inclusion makes us a great place to build a career.

How to Apply

Interested in joining our team? Apply online through the Allied Universal careers page. Be sure to highlight your customer service skills, security experience, and any relevant certifications.

Frequently Asked Questions (FAQ)

1. What are the essential requirements for this role? A high school diploma or equivalent, background check, and drug screen are required. A guard card/license and valid driver's license may be needed based on location.
2. Is prior security experience necessary? While preferred, customer service experience is also highly valued.
3. What training will I receive? Allied Universal provides paid training to equip you with the necessary skills and knowledge.
4. What opportunities for advancement are available? We offer various career paths, including supervisory and management roles.
5. What is the work schedule like? The schedule is Monday to Friday, 3:00 PM to 11:00 PM.
6. What benefits are included? Comprehensive benefits, including health insurance, retirement plans, and employee perks, are available.
7. Where is the job location? The position is located in Lower Manhattan, New York.
8. What kind of uniform will I wear? Allied Universal provides professional security uniforms.
9. What is the company culture like? We promote teamwork, integrity, and a commitment to service.
10. Who do I contact for questions? Reach out to our HR department through the Allied Universal website.