Security Operations Center Officer - Hospital - Manhattan

Role Overview

The Security Operations Center (SOC) Officer at Allied Universal plays a critical role in ensuring the safety and security of a prominent hospital in Manhattan. This position requires a vigilant and highly responsible individual capable of monitoring security systems, responding to incidents, and providing exceptional customer service. The SOC Officer acts as the central point of contact for security-related matters, coordinating with various departments and external agencies to maintain a secure environment for patients, staff, and visitors.

Day in the Life

A typical day for a Security Operations Center Officer involves: * **Monitoring Security Systems:** Continuously observing CCTV feeds, alarm systems, and access control systems to detect and respond to any anomalies or security breaches. * **Incident Response:** Responding swiftly and effectively to incidents such as medical emergencies, security threats, or facility issues. This includes dispatching appropriate personnel, coordinating with emergency services, and documenting the incident thoroughly. * **Communication and Coordination:** Maintaining clear and concise communication with security personnel, hospital staff, and external agencies. This ensures that all parties are informed of relevant information and can respond effectively to any situation. * **Customer Service:** Providing assistance and information to patients, staff, and visitors. This includes answering questions, providing directions, and ensuring a positive and welcoming environment. * **Report Writing:** Documenting all incidents, observations, and activities in detailed and accurate reports. These reports are essential for tracking trends, identifying potential security risks, and improving security protocols. * **System Maintenance:** Performing routine checks and maintenance of security systems to ensure they are functioning correctly. This includes troubleshooting minor issues and coordinating with technicians for more complex repairs. * **Policy Enforcement:** Enforcing hospital and security policies to maintain order and prevent unauthorized access or activities. * **Emergency Response:** Following established protocols for responding to various emergencies, such as fires, active shooter situations, or natural disasters. This includes coordinating evacuations, providing first aid, and ensuring the safety of all individuals on the premises.

Why New York, New York

New York City offers a unique and dynamic environment for security professionals. The city's diverse population, iconic landmarks, and bustling atmosphere present a wide range of security challenges and opportunities. Working as a Security Operations Center Officer in Manhattan provides the chance to protect a vital healthcare institution and contribute to the safety and well-being of the community. Additionally, New York City offers numerous cultural attractions, entertainment options, and career advancement opportunities.

Career Path

Allied Universal is committed to providing its employees with opportunities for career growth and development. A Security Operations Center Officer can advance their career through various pathways, including: * **Senior Security Operations Center Officer:** Taking on additional responsibilities and providing guidance to junior officers. * **Security Supervisor:** Overseeing a team of security officers and managing security operations at a specific site. * **Security Manager:** Managing security operations for multiple sites or a larger geographic area. * **Operations Manager:** Overseeing all aspects of security operations, including staffing, training, and customer service. * **Corporate Security Roles:** Transitioning into roles focused on security management, risk assessment, or compliance at the corporate level. Allied Universal offers ongoing training programs and certifications to help employees enhance their skills and advance their careers. ## Salary & Benefits The salary for a Security Operations Center Officer in Manhattan typically ranges from $55,000 to $65,000 per year, depending on experience and qualifications. Allied Universal offers a comprehensive benefits package to full-time employees, including: * Health insurance (medical, dental, and vision) * 401(k) retirement plan with company match * Paid time off (PTO) and holidays * Employee assistance program (EAP) * Employee discounts * Life insurance * Disability insurance ## Culture Allied Universal fosters a dynamic, welcoming, and collaborative workplace. Employees are part of a team that contributes to a culture that positively impacts the communities and customers served. The company values diversity, inclusion, and respect, creating an environment where everyone can thrive. Allied Universal is committed to providing its employees with opportunities for growth, development, and recognition. ## How to Apply Interested candidates can apply for the Security Operations Center Officer position through the Allied Universal careers website. The application process typically involves submitting a resume, completing an online application, and participating in an interview. Candidates may also be required to undergo a background check and drug screening. ## Frequently Asked Questions (FAQ) 1. **What are the minimum qualifications for this position?** *The minimum qualifications include being at least 18 years of age (21+ for armed roles), possessing a high school diploma or equivalent, and successfully completing a background investigation and drug screen. 2. **What are the typical work hours for this position?** *The work hours for this position vary depending on the needs of the hospital. Available shifts include mornings (7am-3pm) and evenings (3pm-7am) on Fridays and Saturdays. 3. **What kind of training is provided for this position?** *Allied Universal provides ongoing paid training programs to ensure that security officers are equipped with the knowledge and skills necessary to perform their duties effectively. 4. **What opportunities for career advancement are available?** *Allied Universal offers numerous opportunities for career advancement, including promotions to senior officer, supervisor, manager, and corporate roles. 5. **What is the dress code for this position?** *Security officers are typically required to wear a uniform provided by Allied Universal. The uniform must be clean, neat, and professional at all times. 6. **What is the company's policy on diversity and inclusion?** *Allied Universal is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. 7. **What is the process for reporting an incident?** *Security officers are trained to follow specific protocols for reporting incidents. This typically involves documenting the incident in a detailed report and notifying the appropriate authorities. 8. **What kind of equipment is provided for this position?** *Allied Universal provides security officers with the equipment necessary to perform their duties, including radios, flashlights, and personal protective equipment (PPE). 9. **How does Allied Universal support its employees?** *Allied Universal provides its employees with a comprehensive benefits package, ongoing training, career development opportunities, and a supportive work environment. 10. **What is the company's commitment to safety?** *Allied Universal is committed to providing a safe and secure environment for its employees, clients, and the communities it serves. The company has implemented comprehensive safety programs and protocols to minimize risks and prevent accidents. This comprehensive overview of the Security Operations Center Officer position at Allied Universal provides valuable insights into the role, its responsibilities, and the opportunities available for career growth and development.