Surveillance Investigator at Allied Universal - Merrillville, Indiana

Role Overview

Allied Universal Compliance and Investigation Services is seeking a dedicated and detail-oriented Surveillance Investigator to join our team in Merrillville, Indiana. As a Surveillance Investigator, you will play a crucial role in conducting independent investigations of insurance claims across a range of coverage types. This includes workers’ compensation, general liability, property and casualty, and disability claims. Your primary responsibility will be to perform discreet mobile and stationary surveillance of claimants to confirm their current activities and capabilities, providing essential information to assist in the administration of insurance claims.

This is an exciting opportunity to advance your career in insurance claim investigation with a global leader. At Allied Universal, we are committed to innovation and excellence, and we make a significant impact in the insurance industry. If you are ready to grow with the best and make a difference, explore a career with us.

A Day in the Life of a Surveillance Investigator

A typical day for a Surveillance Investigator at Allied Universal involves a variety of tasks and responsibilities. Here’s a glimpse into what you can expect:

• Planning and Preparation: Start your day by reviewing case assignments and gathering necessary information. This includes understanding the claimant's background, medical history, and the specific objectives of the investigation.
• Surveillance Operations: Conduct mobile and stationary surveillance, using various techniques and equipment to monitor subjects covertly. This may involve driving to different locations, setting up surveillance in public areas, and utilizing cameras and other recording devices to capture relevant activities.
• Documentation: Accurately document all observations, activities, and relevant information in a clear and concise manner. This includes writing detailed reports, taking photographs and videos, and maintaining organized records of all surveillance activities.
• Collaboration: Collaborate with other investigators, law enforcement agencies, and insurance claim professionals to share information and coordinate efforts. This may involve participating in team meetings, providing updates on case progress, and exchanging insights to support the investigation.
• Evidence Gathering: Collect and preserve evidence to support findings and conclusions. This may include obtaining witness statements, gathering documents, and ensuring the integrity of all evidence collected during surveillance operations.
• Report Writing: Prepare comprehensive reports summarizing the findings of the investigation. These reports should include a detailed account of surveillance activities, supporting evidence, and any relevant conclusions or recommendations.
• Equipment Maintenance: Ensure that all surveillance equipment is properly maintained and in good working condition. This includes cleaning and inspecting cameras, vehicles, and other tools used during surveillance operations.
• Compliance: Adhere to all company policies, legal regulations, and ethical standards while conducting surveillance activities. This includes respecting the privacy rights of individuals and maintaining confidentiality throughout the investigation process.

Why Merrillville, Indiana?

Merrillville, Indiana, offers a unique blend of opportunities and lifestyle benefits that make it an ideal location for a Surveillance Investigator:

• Strategic Location: Situated in Northwest Indiana, Merrillville provides easy access to major metropolitan areas such as Chicago, making it a hub for regional business and commerce.
• Diverse Economy: Merrillville boasts a diverse economy with opportunities in various sectors, including healthcare, retail, and professional services. This provides stability and growth potential for career-minded individuals.
• Affordable Living: Compared to larger cities, Merrillville offers a lower cost of living, making it an attractive option for those looking to maximize their income and enjoy a comfortable lifestyle.
• Family-Friendly Environment: With excellent schools, parks, and recreational facilities, Merrillville is a great place to raise a family. The community is known for its strong sense of community and family-oriented activities.
• Outdoor Recreation: Enjoy a variety of outdoor activities, including hiking, biking, and water sports, at nearby parks and lakes. The Indiana Dunes National Park is just a short drive away, offering stunning natural landscapes and recreational opportunities.
• Cultural Attractions: Explore local museums, art galleries, and theaters in Merrillville and surrounding communities. Enjoy live music, cultural festivals, and other events throughout the year.
• Convenient Amenities: Merrillville offers a wide range of amenities, including shopping centers, restaurants, and entertainment venues. Everything you need is conveniently located within a short drive.
• Community Engagement: Get involved in local community initiatives and organizations. Merrillville is a welcoming and inclusive community with opportunities to make a positive impact.

Career Path for a Surveillance Investigator at Allied Universal

Allied Universal is committed to providing opportunities for career growth and advancement. Here’s a potential career path for a Surveillance Investigator within our organization:

• Surveillance Investigator: Begin your career by conducting independent investigations of insurance claims, utilizing surveillance techniques to monitor subjects covertly, and documenting your findings in detailed reports.
• Senior Surveillance Investigator: Advance to a senior role, where you will handle more complex cases, mentor junior investigators, and provide guidance on surveillance strategies and techniques.
• Surveillance Supervisor: Take on supervisory responsibilities, overseeing a team of Surveillance Investigators and ensuring the quality and effectiveness of their work. You will also be responsible for training, performance management, and resource allocation.
• Regional Manager: Progress to a regional management role, where you will oversee surveillance operations across multiple locations. You will be responsible for setting strategic goals, managing budgets, and ensuring compliance with company policies and procedures.
• Director of Investigations: Reach the highest level of leadership within the investigations department, where you will be responsible for the overall direction and performance of surveillance operations. You will work closely with senior management to develop and implement strategic initiatives, drive innovation, and ensure the delivery of high-quality services to our clients.

Salary and Benefits

Allied Universal offers a competitive salary and benefits package to attract and retain top talent. The salary for a Surveillance Investigator in Merrillville, Indiana, typically ranges from $40,000 to $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, Allied Universal provides a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Life insurance and disability insurance
• Employee assistance program (EAP)
• Flexible spending account (FSA) and health savings account (HSA)
• Training and development opportunities
• Career advancement opportunities
• Employee referral program
• Company vehicle or mileage reimbursement
• Cell phone reimbursement
• Laptop provided
• Professional development assistance
• Bonus potential
• Tuition reimbursement

Culture at Allied Universal

At Allied Universal, we are committed to fostering a culture of innovation, collaboration, and excellence. We believe that our employees are our greatest asset, and we strive to create a supportive and inclusive work environment where everyone can thrive. Here are some key aspects of our company culture:

• Teamwork: We encourage teamwork and collaboration, recognizing that our success depends on the collective efforts of our employees.
• Integrity: We uphold the highest standards of integrity and ethical conduct in all our business dealings.
• Diversity and Inclusion: We embrace diversity and inclusion, valuing the unique perspectives and backgrounds of our employees.
• Innovation: We promote innovation and encourage employees to think creatively and challenge the status quo.
• Customer Focus: We are committed to providing exceptional service to our clients, understanding their needs and exceeding their expectations.
• Continuous Improvement: We strive for continuous improvement, seeking feedback from our employees and clients to enhance our services and processes.
• Recognition and Rewards: We recognize and reward employees for their contributions and achievements, celebrating their successes and milestones.
• Training and Development: We invest in training and development to ensure that our employees have the skills and knowledge they need to succeed in their roles.
• Work-Life Balance: We support work-life balance, offering flexible work arrangements and programs to help employees manage their personal and professional responsibilities.
• Community Involvement: We are committed to giving back to the communities where we live and work, supporting charitable organizations and initiatives that make a positive impact.

How to Apply

If you are interested in joining the Allied Universal team as a Surveillance Investigator in Merrillville, Indiana, we encourage you to apply online through our careers website. The application process typically involves the following steps:

• Submit Your Application: Complete the online application form, providing your personal information, education history, work experience, and any relevant certifications or licenses.
• Upload Your Resume: Upload your resume and cover letter, highlighting your skills, experience, and qualifications for the Surveillance Investigator position.
• Complete Assessments: You may be required to complete online assessments to evaluate your skills and abilities.
• Attend an Interview: If your application is selected for further consideration, you will be invited to attend an interview with a member of our hiring team. This may be a phone interview, a video interview, or an in-person interview.
• Background Check: If you are offered a position, you will be required to undergo a background check and drug screening.
• Onboarding: Once you have successfully completed the background check and drug screening, you will be onboarded as an employee of Allied Universal.

Frequently Asked Questions (FAQ)

1. What qualifications are required for the Surveillance Investigator position?

   The minimum qualifications include a valid driver's license with at least one year of driving experience, residency within 60 miles of Merrillville, Indiana, and a high school diploma or equivalent. Prior experience in surveillance or investigations is preferred.

2. What are the primary responsibilities of a Surveillance Investigator?

   The primary responsibilities include conducting independent investigations of insurance claims, utilizing surveillance techniques to monitor subjects covertly, and documenting findings in detailed reports.

3. What types of insurance claims will I be investigating?

   You will be investigating insurance claims across a range of coverage types, including workers’ compensation, general liability, property and casualty, and disability claims.

4. What surveillance techniques and equipment will I be using?

   You will be using various surveillance techniques and equipment, including mobile and stationary surveillance, cameras, and other recording devices.

5. How much travel is required for this position?

   The amount of travel required will vary depending on the cases assigned to you. You may be required to travel to different locations within the Merrillville area and surrounding communities.

6. What opportunities are there for career advancement at Allied Universal?

   Allied Universal offers opportunities for career advancement through various roles, including Senior Surveillance Investigator, Surveillance Supervisor, Regional Manager, and Director of Investigations.

7. What is the company culture like at Allied Universal?

   Allied Universal fosters a culture of innovation, collaboration, and excellence, with a focus on teamwork, integrity, diversity, and customer service.

8. What benefits does Allied Universal offer to its employees?

   Allied Universal offers a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, a 401(k) retirement plan, and other benefits.

9. How do I apply for the Surveillance Investigator position?

   You can apply online through our careers website by completing the online application form and uploading your resume and cover letter.

10. What is the salary range for the Surveillance Investigator position?

    The salary for a Surveillance Investigator in Merrillville, Indiana, typically ranges from $40,000 to $65,000 per year, depending on experience and qualifications.