Surveillance Investigator Careers at Allied Universal: San Clemente & Orange, California

Are you a detail-oriented individual with a knack for observation and a passion for uncovering the truth? Allied Universal Compliance and Investigation Services is seeking dedicated Surveillance Investigators to join our growing team in San Clemente and Orange, California. This is an exciting opportunity to advance your career in the insurance claims industry and make a real impact by providing critical information to assist in the administration of insurance claims.

As a Surveillance Investigator, you will conduct discreet mobile and stationary surveillance of claimants to confirm their current activities and capabilities. This role requires a keen eye for detail, the ability to think on your feet, and a commitment to maintaining the highest ethical standards.

Role Overview: Surveillance Investigator

The Surveillance Investigator plays a crucial role in the insurance claim process by gathering evidence through covert surveillance. This evidence helps insurance companies make informed decisions regarding claims, ensuring fairness and accuracy. Your work will directly contribute to the integrity of the insurance system.

Key Responsibilities:

• Conduct independent investigations of insurance claims across various coverage types.
• Utilize surveillance techniques and equipment to monitor subjects covertly.
• Document and report observations, activities, and relevant information.
• Obtain video and photographic evidence to support findings.
• Conduct activity checks to verify claimant's capabilities.
• Perform stationary and mobile surveillance as required.
• Gather evidence related to AOE/COE investigations.
• Conduct background checks and database research.
• Interview witnesses and gather statements.
• Maintain accurate records of investigative activities.
• Adhere to legal and ethical guidelines.
• Collaborate with insurance adjusters and stakeholders.

A Day in the Life of a Surveillance Investigator

Each day as a Surveillance Investigator is dynamic and presents new challenges. Here’s a glimpse into what a typical day might look like:

• Morning: Reviewing case files and planning the day's surveillance activities. This includes gathering information on the claimant, their known routines, and any specific activities to monitor.
• Mid-day: Conducting mobile surveillance, following the claimant discreetly while documenting their activities through video and photographic evidence. This may involve driving, walking, or using public transportation.
• Afternoon: Performing stationary surveillance from a concealed location, observing the claimant's residence or workplace.
• Evening: Compiling and organizing gathered evidence, writing detailed reports summarizing observations, and preparing video and photographic exhibits.
• Throughout the Day: Communicating with insurance adjusters and other stakeholders to provide updates and gather additional information as needed.

Why San Clemente & Orange, California?

San Clemente and Orange offer a desirable quality of life with beautiful weather, access to beaches, and a thriving community. These locations provide a diverse range of surveillance opportunities due to their varied demographics and industries.

San Clemente: Known as the “Spanish Village by the Sea,” San Clemente offers a relaxed coastal lifestyle with a strong sense of community. Its proximity to beaches and outdoor activities makes it an attractive place to live and work.

Orange: A vibrant city with a historic downtown, Orange offers a mix of residential, commercial, and industrial areas. Its central location in Orange County provides easy access to other major cities and attractions.

Career Path for Surveillance Investigators at Allied Universal

Allied Universal is committed to providing opportunities for career growth and advancement. As a Surveillance Investigator, you can progress through various levels within the investigation services department. Potential career paths include:

• Senior Surveillance Investigator: Lead and mentor junior investigators, handle complex cases, and provide expert testimony.
• SIU Investigator: Focus on investigating suspected fraudulent claims, working closely with law enforcement and legal professionals.
• Investigation Supervisor/Manager: Oversee a team of investigators, manage caseloads, and ensure quality and compliance.
• Regional Investigation Manager: Manage investigation operations across multiple locations, develop and implement strategies, and ensure client satisfaction.

Salary & Benefits

Allied Universal offers a competitive salary and comprehensive benefits package to its employees. The pay rate for Surveillance Investigators ranges from $20 to $24 per hour. In addition to competitive pay, employees are eligible for:

• Medical, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Life insurance and disability insurance
• Employee assistance program (EAP)
• Opportunities for advancement and professional development
• Tuition reimbursement
• Employee discount program and referral bonus program

Culture at Allied Universal

Allied Universal is committed to creating a diverse, inclusive, and supportive work environment. We value integrity, professionalism, and teamwork. Our employees are our greatest asset, and we invest in their growth and development. We foster a culture of open communication, collaboration, and respect.

How to Apply

If you are interested in joining the Allied Universal team as a Surveillance Investigator in San Clemente or Orange, California, we encourage you to apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and skills.

Frequently Asked Questions (FAQ)

1. What qualifications are required for this position?

   A valid driver's license with at least one year of driving experience is required. Prior experience in law enforcement, private investigation, or a related field is preferred.

2. What type of surveillance equipment will I be using?

   You will be using a variety of surveillance equipment, including cameras, video recorders, GPS trackers, and other covert devices.

3. What is the work schedule like?

   The work schedule may vary depending on the needs of the investigation. You may be required to work flexible hours, including evenings, weekends, and holidays.

4. Will I be working independently or as part of a team?

   You will be working both independently and as part of a team. You will be responsible for conducting your own investigations, but you will also collaborate with insurance adjusters and other stakeholders.

5. What training will I receive?

   Allied Universal provides comprehensive training to its Surveillance Investigators, including instruction on surveillance techniques, legal and ethical considerations, and report writing.

6. What opportunities are there for advancement?

   Allied Universal offers numerous opportunities for career growth and advancement, including promotion to Senior Surveillance Investigator, SIU Investigator, and Investigation Supervisor/Manager.

7. What is the company's policy on safety?

   Allied Universal is committed to providing a safe and healthy work environment for its employees. We provide training on safety procedures and equipment, and we encourage employees to report any safety concerns.

8. What is the dress code?

   The dress code for Surveillance Investigators is business casual. You may be required to wear specific attire depending on the nature of the surveillance assignment.

9. What are the physical requirements of the job?

   The physical requirements of the job include sitting, standing, walking, driving, and lifting up to 25 pounds. You may be required to work in various weather conditions.

10. Is there a mileage reimbursement?

    Yes, Allied Universal offers mileage reimbursement for travel expenses incurred during surveillance assignments. A company car may be provided for some positions.

Join the Allied Universal Team

If you are a motivated and dedicated individual with a passion for investigation, we encourage you to apply for the Surveillance Investigator position at Allied Universal. Join our team and make a difference in the insurance claims industry.