Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Customer Care Associate ll is responsible for initiating high volume outbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Agent/Carriers by obtaining policy information, de-escalate calls and process complaints and handle insurance disbursement.

This position is fully Work from home (Tijuana only) one and requires a highly responsible, autonomous, and committed individual. The role requires someone self-motivated, persistent, and capable of working independently while maintaining high performance standards without direct supervision.

Key Responsibilities

• Cross trains to assist with multiple clients

• Assists answering questions in the team chats

• Meets and maintains Productivity, non Productivity standards, Quality and attendance guidelines

• Updates records and note system on every loan

• Works on Claim Packets when phone lines low

• Handles outbound telephone calls to borrowers, Insurance Agent/Carrier regarding property insurance

• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Skills and competencies:

• Self-motivated and autonomous in a remote environment

• Proactive, creative, and solution-oriented

• Responsible, reliable, and organized

• Excellent verbal and written communication

• Consistent attendance and punctuality

Experience

• Minimum 1 year of customer service experience (inbound/outbound)

Requirements

• Schedule availability: Monday and Tuesday – 5:30 am to 2:30 pm & Wednesday – Friday – 5:30 am to 3:3 0pm.

• Work location: Work from home (Tijuana only)

• High School Diploma

Supervisory Responsibilities

• This job does not have supervisory duties.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.