The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success. Responsibilities: · Follows SOP or manager's instructions and ensures tasks are quality compliant · Contributes to project improvement ideas, if applicable · Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA · Proactively raises issues/alarms to manager or stakeholders · Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks. · Maintains records of day-to-day work by updating trackers or workflow tools · Meets predetermined and assigned productivity targets and quality standards.