Job Description

Locations

• India, TS, Hyderabad, Hyderabad, TS, India

Salary

Required Qualifications

• - Business proficient fluency in both written and verbal Spanish & English language. (experience)
• - Education: Graduation or equivalent. (experience)
• - Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times. (experience)
• - Ability to compose a grammatically correct, concise and accurate written and verbal response. (experience)
• - 12 months in a customer service environment, preferably within a contact center. (experience)
• - Strong soft skills with the ability to effectively communicate for win-win solutions. (experience)
• - Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace. (experience)
• - Ability to maintain high levels of confidentiality and data security standards. (experience)
• - Flexibility to work during bank holidays and peak period. (experience)
• - History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with. (experience)

Preferred Qualifications

• - Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers. (experience)
• - Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. (experience)
• - Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically. (experience)
• - Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills. (experience)
• - Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses. (experience)
• - Teammate capable of learning and sharing knowledge in global environment. (experience)
• - Demonstrate flexibility to work overtime hours as per business requirement. (experience)
• - Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox. (experience)

Responsibilities

• - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment.
• - Liaises with other departments as required to resolve Seller’s issues and questions.
• - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
• - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions.

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