ER Specialist, JP Customer Service
Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are looking for a dynamic, organized self-starter to join our Customer Service Human Resources team as Sr. ER Specialist supporting our Customer Service (CS) Centers in China and Japan.The ideal candidate for this position has effective communication and interpersonal skills and enable them to work successfully on a broad spectrum of employee and labor relations issues and projects.Key job responsibilities· Investigate highly sensitive HR and Employee Relations issues including: conducting complainant, witness and subject employee interviews; analyzing data from various internal systems, case adjudication, proposing remedial action based on investigation findings, production of completed investigation documentation· Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues· Consult and collaborate with business partners, Corporate ER teams, and Legal teams on complex employee investigations· Help setting up ER related programs in China and Japan, working alongside the Global ER team The individual also will work reactively on critical employee relations issues that are crisis-oriented and can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.The position reports to Japan Country HR Manager for Amazon Customer Service and is located in Tokyo, Japan.
Locations
- Japan, 13, Tokyo, Tokyo, 13, Japan
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - Professional experience in using English and Japanese (writing, reading, listening and speaking required)intermediate
- - 5+ years of human resources, labor relations, investigative or legal experienceintermediate
- - Experience in case management of labor/employee relations workintermediate
- - Experience in partnering with global stakeholdersintermediate
- - Experience in MS Office tools such as Word, Excel and PowerPointintermediate
Required Qualifications
- - Professional experience in using English and Japanese (writing, reading, listening and speaking required) (experience)
- - 5+ years of human resources, labor relations, investigative or legal experience (experience, 5 years)
- - Experience in case management of labor/employee relations work (experience)
- - Experience in partnering with global stakeholders (experience)
- - Experience in MS Office tools such as Word, Excel and PowerPoint (experience)
- - Bachelor’s Degree (degree)
Preferred Qualifications
- - Professional experience in using Mandarin (experience)
- - Bachelor's degree in HR, ER or related field of study (degree in hr)
- - Advanced degree, or other specialized training in labor/employee relations. (degree in other specialized training in labor)
- - Previous Employee Relations experience (experience)
- - Previous experience in manufacturing/distribution/call center environment (experience)
- - Global training/HR/ER experience (experience)
- - Excited about working in a diverse group and contributing to an inclusive culture (experience)
Responsibilities
- · Investigate highly sensitive HR and Employee Relations issues including: conducting complainant, witness and subject employee interviews; analyzing data from various internal systems, case adjudication, proposing remedial action based on investigation findings, production of completed investigation documentation
- · Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
- · Consult and collaborate with business partners, Corporate ER teams, and Legal teams on complex employee investigations
- · Help setting up ER related programs in China and Japan, working alongside the Global ER team
- The individual also will work reactively on critical employee relations issues that are crisis-oriented and can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.
- The position reports to Japan Country HR Manager for Amazon Customer Service and is located in Tokyo, Japan.
Documents
Tags & Categories
ER Specialist, JP Customer Service
Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.We are looking for a dynamic, organized self-starter to join our Customer Service Human Resources team as Sr. ER Specialist supporting our Customer Service (CS) Centers in China and Japan.The ideal candidate for this position has effective communication and interpersonal skills and enable them to work successfully on a broad spectrum of employee and labor relations issues and projects.Key job responsibilities· Investigate highly sensitive HR and Employee Relations issues including: conducting complainant, witness and subject employee interviews; analyzing data from various internal systems, case adjudication, proposing remedial action based on investigation findings, production of completed investigation documentation· Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues· Consult and collaborate with business partners, Corporate ER teams, and Legal teams on complex employee investigations· Help setting up ER related programs in China and Japan, working alongside the Global ER team The individual also will work reactively on critical employee relations issues that are crisis-oriented and can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.The position reports to Japan Country HR Manager for Amazon Customer Service and is located in Tokyo, Japan.
Locations
- Japan, 13, Tokyo, Tokyo, 13, Japan
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - Professional experience in using English and Japanese (writing, reading, listening and speaking required)intermediate
- - 5+ years of human resources, labor relations, investigative or legal experienceintermediate
- - Experience in case management of labor/employee relations workintermediate
- - Experience in partnering with global stakeholdersintermediate
- - Experience in MS Office tools such as Word, Excel and PowerPointintermediate
Required Qualifications
- - Professional experience in using English and Japanese (writing, reading, listening and speaking required) (experience)
- - 5+ years of human resources, labor relations, investigative or legal experience (experience, 5 years)
- - Experience in case management of labor/employee relations work (experience)
- - Experience in partnering with global stakeholders (experience)
- - Experience in MS Office tools such as Word, Excel and PowerPoint (experience)
- - Bachelor’s Degree (degree)
Preferred Qualifications
- - Professional experience in using Mandarin (experience)
- - Bachelor's degree in HR, ER or related field of study (degree in hr)
- - Advanced degree, or other specialized training in labor/employee relations. (degree in other specialized training in labor)
- - Previous Employee Relations experience (experience)
- - Previous experience in manufacturing/distribution/call center environment (experience)
- - Global training/HR/ER experience (experience)
- - Excited about working in a diverse group and contributing to an inclusive culture (experience)
Responsibilities
- · Investigate highly sensitive HR and Employee Relations issues including: conducting complainant, witness and subject employee interviews; analyzing data from various internal systems, case adjudication, proposing remedial action based on investigation findings, production of completed investigation documentation
- · Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
- · Consult and collaborate with business partners, Corporate ER teams, and Legal teams on complex employee investigations
- · Help setting up ER related programs in China and Japan, working alongside the Global ER team
- The individual also will work reactively on critical employee relations issues that are crisis-oriented and can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.
- The position reports to Japan Country HR Manager for Amazon Customer Service and is located in Tokyo, Japan.