Escalations Splst - Arabic, Worldwide Operations Security (WWOS)

Job Description

Locations

• United States, AZ, Goodyear, Goodyear, AZ, United States

Salary

Salary not disclosed

Skills Required

• - Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environmentintermediate
• - Knowledge of working over internet and successfully navigating websitesintermediate
• - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experienceintermediate
• - 3+ months of customer service experience/Operation Call/Command Center work environmentintermediate

Required Qualifications

• - High school or equivalent diploma (experience)
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays (experience)
• - Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment (experience)
• - Knowledge of working over internet and successfully navigating websites (experience)
• - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience (experience, 1 years)
• - Speak, write, and read fluently in Arabic (experience)
• - 3+ months of customer service experience/Operation Call/Command Center work environment (experience)
• - Typing skills at 35 words per minute with high accuracy (experience)

Preferred Qualifications

• - Bachelor's degree, or experience in investigations case management (experience)
• - Experience in resolving conflicts and set appropriate expectations with customers (experience)
• - Experience providing crisis management triage (experience)
• - Experience in exceeding quota and key performance metrics (experience)
• - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity (experience)
• - Demonstrates effective, clear and professional written and oral communication and attention to detail (experience)
• - Demonstrates effective communication, composure, empathy, and a positive professional attitude (experience)
• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,300/year in our lowest geographic market up to $72,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Responsibilities

• - Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.
• - Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)
• - Quickly resolves any potential issues that may impact driver and customer delivery experience.
• - Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.
• - Shift work will be required, potentially to include nights, weekends and Public Holidays.
• - Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts.
• - We are open 24 hours and day and 7 days a week

Benefits

• general: that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
• general: 1. Medical, Dental, and Vision Coverage
• general: 2. Maternity and Parental Leave Options
• general: 3. Paid Time Off (PTO)
• general: 4. 401(k) Plan
• general: If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
• general: About the team
• general: The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally.

Documents

• Accommodations Information (web)
• https://www.aboutamazon.com/workplace/employee-benefits (web)

Application Instructions

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