Job Description

Locations

• Philippines, Pasay City, Pasay City, National Capital Region, Philippines

Salary

Skills Required

• - 1+ years of case management experienceintermediate
• - 1+ years of human resources experienceintermediate
• - Experience in investigations case managementintermediate

Required Qualifications

• - Bachelor's degree or equivalent (degree in equivalent)
• - Must be able to speak, read, and write fluently in Mandarin language (experience)
• - 1+ years of case management experience (experience, 1 years)
• - 1+ years of human resources experience (experience, 1 years)
• - Experience in investigations case management (experience)

Preferred Qualifications

• - PHR and/or CPDM certification (certification)
• - Computer operating and database management skills (experience)
• - Strong time management and ownership of deliverables (experience)
• - Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment (experience)
• - Evidence of ability to work with all levels of business (experience)
• - Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. (experience)
• - Strong analytical and critical thinking skills (experience)
• - Evidence of ability to build strong relationships and influence others while working in a cross functional environment (experience)
• - Excellent customer service and communication skills, both verbal and in writing (experience)
• - Ability to thrive in a dynamic, growing environment with minimal direct supervision (experience)

Responsibilities

• - Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
• - Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
• - Coordinate the accommodation process and provide end-to-end case management
• - Collaborate with Stakeholders to determine and finalize accommodation approval/denials
• - Collaborate with leave of absence case managers
• - Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
• - Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
• - Direct employees to the appropriate resource for answers
• - Maintain a case load of up to 120 cases.
• - Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
• - Maintain system records to ensure accurate and timely information/documentation
• - Provide training for employees, managers, HR and others in DLS
• - Adhere to internal SLAs and quality standards
• - Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• - Participate in other activities and projects within the DLS program
• - Maintain regular, reliable and timely attendance
• - Perform other duties as assigned
• - Ability to travel as appropriate (up to 25% of the time)

Benefits

• general: , team members and other departments/systems as appropriate
• general: - Participate in other activities and projects within the DLS program
• general: - Maintain regular, reliable and timely attendance
• general: - Perform other duties as assigned
• general: - Ability to travel as appropriate (up to 25% of the time)

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