IT Manager, Ops Tech Solutions (OTS), OpsTech Solutions
Job Description
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.Key job responsibilities- Hire, train, and develop a team of IT professionals.- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.- Establish and maintain a positive, productive relationship with operational partners and staff.- Lead infrastructure builds in new facilities.- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).- Develop and maintain policies, procedures, and processes.- Oversee management of equipment and parts inventory.- Create, manage, and support recognition and communication programs.- Travel up to 30%.
Locations
- United States, AZ, Goodyear, Goodyear, AZ, United States
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
130,000 - 180,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 5+ years of developing a team of technical professionals across multiple locations experienceintermediate
- - 2+ years of leading technology teams as a information technology operations manager experienceintermediate
- - Bachelor's degree, or 4+ years of professional or military experienceintermediate
- - Knowledge of Linux or Unix systems administrationintermediate
Required Qualifications
- - 5+ years of developing a team of technical professionals across multiple locations experience (experience, 5 years)
- - 2+ years of leading technology teams as a information technology operations manager experience (experience, 2 years)
- - Bachelor's degree, or 4+ years of professional or military experience (experience, 4 years)
- - Knowledge of Linux or Unix systems administration (experience)
Preferred Qualifications
- - Knowledge of hardware architectures (experience)
- - Experience with system management tools and client/server environments (experience)
- Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)
Responsibilities
- - Hire, train, and develop a team of IT professionals.
- - Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- - Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- - Establish and maintain a positive, productive relationship with operational partners and staff.
- - Lead infrastructure builds in new facilities.
- - Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- - Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- - Develop and maintain policies, procedures, and processes.
- - Oversee management of equipment and parts inventory.
- - Create, manage, and support recognition and communication programs.
- - Travel up to 30%.
Documents
Tags & Categories
IT Manager, Ops Tech Solutions (OTS), OpsTech Solutions
Job Description
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.Key job responsibilities- Hire, train, and develop a team of IT professionals.- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.- Establish and maintain a positive, productive relationship with operational partners and staff.- Lead infrastructure builds in new facilities.- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).- Develop and maintain policies, procedures, and processes.- Oversee management of equipment and parts inventory.- Create, manage, and support recognition and communication programs.- Travel up to 30%.
Locations
- United States, AZ, Goodyear, Goodyear, AZ, United States
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
130,000 - 180,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 5+ years of developing a team of technical professionals across multiple locations experienceintermediate
- - 2+ years of leading technology teams as a information technology operations manager experienceintermediate
- - Bachelor's degree, or 4+ years of professional or military experienceintermediate
- - Knowledge of Linux or Unix systems administrationintermediate
Required Qualifications
- - 5+ years of developing a team of technical professionals across multiple locations experience (experience, 5 years)
- - 2+ years of leading technology teams as a information technology operations manager experience (experience, 2 years)
- - Bachelor's degree, or 4+ years of professional or military experience (experience, 4 years)
- - Knowledge of Linux or Unix systems administration (experience)
Preferred Qualifications
- - Knowledge of hardware architectures (experience)
- - Experience with system management tools and client/server environments (experience)
- Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)
Responsibilities
- - Hire, train, and develop a team of IT professionals.
- - Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- - Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- - Establish and maintain a positive, productive relationship with operational partners and staff.
- - Lead infrastructure builds in new facilities.
- - Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- - Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- - Develop and maintain policies, procedures, and processes.
- - Oversee management of equipment and parts inventory.
- - Create, manage, and support recognition and communication programs.
- - Travel up to 30%.