IT Support Associate II, OTS
Job Description
About Operations Technology Solutions (OTS)Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to takeon new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.Key job responsibilitiesResponsibilities include, but are not limited to:- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies.- Supporting customers from multiple buildings in the area, as well as remote customers.- Traveling within your local or regional area to support our customers.
Locations
- United States, WA, Kent, Kent, WA, United States
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
65,000 - 85,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experienceintermediate
- - Experience troubleshooting integrated and interdependent computer systemsintermediate
- - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminalsintermediate
Required Qualifications
- - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience (experience, 1 years)
- - Experience troubleshooting integrated and interdependent computer systems (experience)
- - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals (experience)
Preferred Qualifications
- - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications (certification)
- - Experience in a dynamic environment with a high degree of customer service (experience)
- Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $44,000/year in our lowest geographic market up to $91,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)
Responsibilities
- Responsibilities include, but are not limited to:
- - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- - Handling support requests and procedures across the network.
- - Assisting in training new hires.
- - Continuous learning of new technologies.
- - Supporting customers from multiple buildings in the area, as well as remote customers.
- - Traveling within your local or regional area to support our customers.
Benefits
- general: starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Documents
Application Instructions
https://www.amazon.jobs/en/jobs/3116894