Job Description

Locations

• United States, TX, Richmond, Richmond, TX, United States

Salary

Skills Required

• - 3+ years of IT client, server, and network service delivery experienceintermediate
• - 4+ years of IT systems or relevant commercial production environment experienceintermediate
• - 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experienceintermediate
• - 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experienceintermediate
• - 4+ years of troubleshooting in a multi-user high availability environment experienceintermediate
• - 4+ years of PC repair, troubleshooting, deployment and liquidation experienceintermediate

Required Qualifications

• - 3+ years of IT client, server, and network service delivery experience (experience, 3 years)
• - 4+ years of IT systems or relevant commercial production environment experience (experience, 4 years)
• - 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience (experience, 4 years)
• - 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience (experience, 4 years)
• - 4+ years of troubleshooting in a multi-user high availability environment experience (experience, 4 years)
• - 4+ years of PC repair, troubleshooting, deployment and liquidation experience (experience, 4 years)
• - High school or equivalent diploma (experience)
• - Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours. (experience)

Preferred Qualifications

• - 3+ years of supporting a windows server environment experience (experience, 3 years)
• - Experience supporting video conference and teleconference equipment (experience)
• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Responsibilities

• Responsibilities include, but are not limited to:
• - Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
• - Collaborating with internal teams or vendors to execute projects.
• - Leading continuous improvement efforts.
• - Auditing the quality of work performed and provide constructive feedback when necessary.
• - Automating manual tasks; create/improve small tools that help make team operations more efficient.
• - Serving as the first point of escalation.
• - Participating in hiring, training and development of others.
• - Supporting customers from multiple buildings in the area, as well as remote customers.
• - Traveling within your local or regional area to support our customers.

Benefits

• general: starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

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