Job Description

Locations

• Brazil, RJ, Sao Joao Do Meriti, São João de Meriti, RJ, Brazil

Salary

Skills Required

• - Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experienceintermediate
• - Employee and performance management experienceintermediate

Required Qualifications

• - Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience (experience, 3 years)
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays (experience)
• - Employee and performance management experience (experience)
• - Basic English and Fluent Portuguese. (experience)

Preferred Qualifications

• - Performance metrics, process improvement or lean techniques experience (experience)

Responsibilities

• - Oversee sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, ensuring alignment with the Sorting Center's operational strategy;
• - Manage the shift’s workforce, including supervisors, equipment operators, and support personnel, ensuring proper staffing, task assignments, and performance tracking;
• - Enforce safety protocols, including PPE use, material handling, and adherence to established procedures;
• - Monitor and analyze key performance indicators such as sortation throughput, quality metrics, and safety incidents to identify opportunities for process improvements and operational efficiencies;
• - Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact performance;
• - Lead the adoption of new technologies, automation solutions, and operational best practices within the shift, ensuring smooth integration and team engagement;
• - Provide ongoing coaching, training, and development to shift personnel, fostering a culture of continuous learning, safety, and employee engagement;
• - Escalate critical issues or significant deviations from shift plans to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
• - Maintain accurate and timely documentation of shift performance, including labor deployment, productivity metrics, and incident reports;
• - Serve as a subject matter expert and representative of shift operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
• - Stay updated on industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance shift performance.

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