Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure.Key job responsibilities Provide advanced technical support for Prime Video's core technology systems Troubleshoot and resolve complex technical issues Develop and maintain support scripts and documentation Collaborate with cross-functional teams to improve system reliability Perform root cause analysis and implement preventive measuresA day in the life Monitor system performance and respond to critical incidents Conduct in-depth technical investigations Participate in agile team meetings and sprint planning Create and update technical documentation Engage with internal stakeholders to resolve escalated technical challengesAbout the teamPrime Video & Studios Core Tech supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.