Manager, Community Management, Communities
Job Description
The Selling Partner Communities organization builds lasting connections with and helps drive the success of our Selling Partners. Within this organization, the Community Advising and Management team plays a crucial role in fostering an active and helpful community for information exchange among Selling Partners, providing an effective channel for multi-directional engagement with Amazon, and understanding Selling Partners' perceptions to improve their experience selling on Amazon.Mission: CAM team's mission is to create and maintain a thriving, engaging, and supportive online community for all Selling Partners, regardless of their size, tenure, or location. Our role is to facilitate meaningful interactions between different selling partners, to identify opportunities to enhance the seller experience, and drive satisfaction through community-driven insights and support.We are looking for a seasoned and inspirational leader to manage a team of Community Managers who focus on both operational efficiency with case management (responding to sellers in a timely manner) and strategic engagement campaigns to continuously improve the seller experience on our Seller Forums. The ideal candidate will demonstrate proven success in process improvement, data-driven decision making, and the ability to balance tactical execution with long-term strategic planning. You will need high judgment to navigate complex situations, thrive in ambiguous environments, and excel at building and developing high-performing teams. This role requires someone who can establish scalable mechanisms for operational efficiency while fostering a culture of continuous improvement and customer obsession.Key job responsibilities• Lead and develop a team of Community Managers who deliver quality results by defining, implementing and monitoring effective mechanisms, processes and metrics to measure success.• Develop data-driven insights to inform decision making and demonstrate impact of community initiatives• Establish workflows and best practices that balance operational efficiency with high-quality seller support• Developing and demonstrating expert knowledge of Selling Partners business trends, pain points and tools available and tailoring guidance and solutions to those needs at scale• Partner with cross-functional teams to identify trends, surface seller pain points, and drive improvements that enhance the seller experience• Promote a culture of operational excellence and continuous improvement while maintaining team engagement and work-life harmony
Locations
- Costa Rica, San Jose, San Jose, San Jose, Costa Rica
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
140,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 7+ years of work in partner management within e-commerce or technology sectors experienceintermediate
- - 5+ years of people management experienceintermediate
- - Experience successfully leading and developing a team of direct and indirect reportsintermediate
- - Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environmentsintermediate
- - Experience working with data and leveraging analytics to make decisionsintermediate
- - Bachelor's degree or equivalent, or experience influencing at all levels within an organization, particularly at the executive levelintermediate
- - Experience communicating effectively with senior leadershipintermediate
- - Experience managing complex and fast-moving issuesintermediate
Required Qualifications
- - 7+ years of work in partner management within e-commerce or technology sectors experience (experience, 7 years)
- - 5+ years of people management experience (experience, 5 years)
- - Experience successfully leading and developing a team of direct and indirect reports (experience)
- - Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments (experience)
- - Experience working with data and leveraging analytics to make decisions (experience)
- - Bachelor's degree or equivalent, or experience influencing at all levels within an organization, particularly at the executive level (experience)
- - Experience communicating effectively with senior leadership (experience)
- - Experience managing complex and fast-moving issues (experience)
Preferred Qualifications
- - Experience with data analysis (including advanced Excel and database analysis) (experience)
- - Experience recruiting top talent and building high performing teams (experience)
- - • MBA or equivalent. (experience)
Responsibilities
- • Lead and develop a team of Community Managers who deliver quality results by defining, implementing and monitoring effective mechanisms, processes and metrics to measure success.
- • Develop data-driven insights to inform decision making and demonstrate impact of community initiatives
- • Establish workflows and best practices that balance operational efficiency with high-quality seller support
- • Developing and demonstrating expert knowledge of Selling Partners business trends, pain points and tools available and tailoring guidance and solutions to those needs at scale
- • Partner with cross-functional teams to identify trends, surface seller pain points, and drive improvements that enhance the seller experience
- • Promote a culture of operational excellence and continuous improvement while maintaining team engagement and work-life harmony
Documents
Application Instructions
https://www.amazon.jobs/en/jobs/3112833