MHLS Advisor, MnS[S], MHLS
Job Description
It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon globally including India,APAC, EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Arabic and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilitiesHandle and resolve HR queries in Arabic and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including holidays.
Locations
- India, KL, Kochi - Virtual, Kochi, KL, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
600,000 - 900,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - Very good proficiency in written and verbal in Arabic (C1/B2 CEFR) and English (B2 CEFR).intermediate
Required Qualifications
- - Very good proficiency in written and verbal in Arabic (C1/B2 CEFR) and English (B2 CEFR). (experience)
- - Computer skills (Windows, Microsoft Office, Outlook) (experience)
Preferred Qualifications
- Relevant work experience in administration, customer service/ call center or HR environment. (experience)
- - Very good proficiency in additional European languages (experience)
- - Ability to work in international teams where team members are in different locations and belong to different cultures (experience)
- - Ability to work with confidential information (experience)
- - Flexibility to work in a fast-paced environment (experience)
- - Good interpersonal, communication, time management, and problem-solving skills. (experience)
Responsibilities
- Handle and resolve HR queries in Arabic and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
- - Actively seeks employee feedback to improve levels of service.
- - Being able to work on rotational shifts in both weekends and weekdays, including holidays.
Benefits
- general: , payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
Documents
Tags & Categories
MHLS Advisor, MnS[S], MHLS
Job Description
It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon globally including India,APAC, EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Arabic and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilitiesHandle and resolve HR queries in Arabic and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. - Actively seeks employee feedback to improve levels of service. - Being able to work on rotational shifts in both weekends and weekdays, including holidays.
Locations
- India, KL, Kochi - Virtual, Kochi, KL, India
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
600,000 - 900,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - Very good proficiency in written and verbal in Arabic (C1/B2 CEFR) and English (B2 CEFR).intermediate
Required Qualifications
- - Very good proficiency in written and verbal in Arabic (C1/B2 CEFR) and English (B2 CEFR). (experience)
- - Computer skills (Windows, Microsoft Office, Outlook) (experience)
Preferred Qualifications
- Relevant work experience in administration, customer service/ call center or HR environment. (experience)
- - Very good proficiency in additional European languages (experience)
- - Ability to work in international teams where team members are in different locations and belong to different cultures (experience)
- - Ability to work with confidential information (experience)
- - Flexibility to work in a fast-paced environment (experience)
- - Good interpersonal, communication, time management, and problem-solving skills. (experience)
Responsibilities
- Handle and resolve HR queries in Arabic and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- - Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
- - Actively seeks employee feedback to improve levels of service.
- - Being able to work on rotational shifts in both weekends and weekdays, including holidays.
Benefits
- general: , payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.