Process Engineer , Amazon Customer Excellence System (ACES)

Amazon Mexico Fulfillment Operations is seeking an Inventory Control & Quality Assurance (ICQA) Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team.The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfillment Network. This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. As Amazon Mexico continues to rapidly grow the FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance. The team will work closely with the ACES PM, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics.Key job responsibilitiesAs PE, you will be responsible to design initiatives from scratch and drive testing and pilot studies within a strict assigned timeline. This role requires the ability to demonstrate ownership for your initiatives, understand the initiative in detail, and influence to deliver meaningful results translating to tangible productivity and efficiency gains across the entire network. Some of the position’s key responsibilities include: • Lead strategic process improvement initiatives across multiple FCs• Design and implement network-wide standardization projects• Develop and optimize SOPs for maximizing operational efficiency• Drive data-based decision making through advanced analytics• Partner with FC leadership to execute improvement strategies• Coach and develop operational teams on process excellence• Lead cross-functional projects with Engineering, Learning, and Operations teamsA day in the lifeAn ICQA (Inventory Control & Quality Assurance) ACES Process Engineer's day revolves around ensuring inventory accuracy and quality control across multiple Fulfillment Centers (FCs). The day typically begins with reviewing overnight inventory discrepancy reports and analyzing ACES performance metrics.Throughout the day, they:* Monitor real-time inventory accuracy metrics across assigned FCs* Collaborate with site ICQA teams to troubleshoot counting process issues* Lead problem-solving sessions with FC leadership when systematic inventory issues arise* Review and validate new counting processes before network-wide implementation* Develop and maintain standard work documentation for inventory control procedures* Conduct regular audits of ACES execution and complianceThey frequently interface with:* Site ICQA managers and associates* Operations managers* Software development teams* Other process engineers across networks* Quality assurance teams* Loss prevention specialistsTheir focus remains on continuous improvement of inventory accuracy while optimizing labor efficiency through automated systems. Success is measured through reduced inventory variance, improved count accuracy, and maintaining high system availability.Key challenges include balancing accuracy requirements with operational productivity, managing multiple FC priorities, and ensuring consistent execution across different sites and regions.About the teamVision: Become Worldwide Operations reference by driving Operational ExcellenceMission: Promote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.