At Amazon, we're working to be the most Customer-centric company on earth, so we are constantly looking for ways to improve delivery experience. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through multiple fulfillment channels.A successful candidate must be passionate about understanding customer pain points, has an unending desire to uncover root causes of any defect, works independently, is comfortable with ambiguity, and able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong skills in program management, analytics, queries, communication both written and verbal, relationship building and Customer Obsession.Key job responsibilities-Developing, implementing, and managing KPI reporting for a portfolio of programs, providing visibility of milestones and performance across all programs and using this data to drive/influence business decisions.-Securing resources, scope efforts, set priorities and milestones and drive delivery of main projects-Influencing processes design and development-Benchmarking globally to share best practices and improve outcomes for Amazon customers