Program Manager, Storewalk plus
Job Description
Job summaryAmazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by 1) improving the customer experience by identifying and eliminating Buying issues, 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability . We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners.Key job responsibilitiesAs a Program Manager, you will work on eliminating customer frustration points with the buying process on Amazon retail shopping experiences. In particular, (1) Identify, validate & size the impact of friction points in the buying experience leading to drop-off at various stages of the purchase journey, (2) Partner with upstream teams, subject matter experts, vendor managers & account managers to help streamline and standardize areas impacting buying experience; (3) Work with tech PoCs in RBS and in the partnering team to develop scalable solutions and (4) establish mechanism to monitor the performance of solution post implementation; (5) Prepare holistic documentation on buying experience levers, insights and recommendations.A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence.A day in the lifeThe successful candidate will have good program management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers’ and vendors’ needs.The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her.
Locations
- India, KA, Bengaluru, Bengaluru, KA, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
120,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 3+ years of program or project management experienceintermediate
- - 3+ years of working cross functionally with tech and non-tech teams experienceintermediate
- - 3+ years of defining and implementing process improvement initiatives using data and metrics experienceintermediate
- - Experience defining program requirements and using data and metrics to determine improvementsintermediate
Required Qualifications
- - 3+ years of program or project management experience (experience, 3 years)
- - 3+ years of working cross functionally with tech and non-tech teams experience (experience, 3 years)
- - 3+ years of defining and implementing process improvement initiatives using data and metrics experience (experience, 3 years)
- - Experience defining program requirements and using data and metrics to determine improvements (experience)
Preferred Qualifications
- - 3+ years of driving end to end delivery, and communicating results to senior leadership experience (experience, 3 years)
- - 3+ years of driving process improvements experience (experience, 3 years)
- - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization (experience)
- - Experience building processes, project management, and schedules (experience)
- - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL (experience)
Responsibilities
- As a Program Manager, you will work on eliminating customer frustration points with the buying process on Amazon retail shopping experiences. In particular, (1) Identify, validate & size the impact of friction points in the buying experience leading to drop-off at various stages of the purchase journey, (2) Partner with upstream teams, subject matter experts, vendor managers & account managers to help streamline and standardize areas impacting buying experience; (3) Work with tech PoCs in RBS and in the partnering team to develop scalable solutions and (4) establish mechanism to monitor the performance of solution post implementation; (5) Prepare holistic documentation on buying experience levers, insights and recommendations.
- A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence.
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Program Manager, Storewalk plus
Job Description
Job summaryAmazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by 1) improving the customer experience by identifying and eliminating Buying issues, 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability . We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners.Key job responsibilitiesAs a Program Manager, you will work on eliminating customer frustration points with the buying process on Amazon retail shopping experiences. In particular, (1) Identify, validate & size the impact of friction points in the buying experience leading to drop-off at various stages of the purchase journey, (2) Partner with upstream teams, subject matter experts, vendor managers & account managers to help streamline and standardize areas impacting buying experience; (3) Work with tech PoCs in RBS and in the partnering team to develop scalable solutions and (4) establish mechanism to monitor the performance of solution post implementation; (5) Prepare holistic documentation on buying experience levers, insights and recommendations.A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence.A day in the lifeThe successful candidate will have good program management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers’ and vendors’ needs.The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her.
Locations
- India, KA, Bengaluru, Bengaluru, KA, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
120,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 3+ years of program or project management experienceintermediate
- - 3+ years of working cross functionally with tech and non-tech teams experienceintermediate
- - 3+ years of defining and implementing process improvement initiatives using data and metrics experienceintermediate
- - Experience defining program requirements and using data and metrics to determine improvementsintermediate
Required Qualifications
- - 3+ years of program or project management experience (experience, 3 years)
- - 3+ years of working cross functionally with tech and non-tech teams experience (experience, 3 years)
- - 3+ years of defining and implementing process improvement initiatives using data and metrics experience (experience, 3 years)
- - Experience defining program requirements and using data and metrics to determine improvements (experience)
Preferred Qualifications
- - 3+ years of driving end to end delivery, and communicating results to senior leadership experience (experience, 3 years)
- - 3+ years of driving process improvements experience (experience, 3 years)
- - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization (experience)
- - Experience building processes, project management, and schedules (experience)
- - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL (experience)
Responsibilities
- As a Program Manager, you will work on eliminating customer frustration points with the buying process on Amazon retail shopping experiences. In particular, (1) Identify, validate & size the impact of friction points in the buying experience leading to drop-off at various stages of the purchase journey, (2) Partner with upstream teams, subject matter experts, vendor managers & account managers to help streamline and standardize areas impacting buying experience; (3) Work with tech PoCs in RBS and in the partnering team to develop scalable solutions and (4) establish mechanism to monitor the performance of solution post implementation; (5) Prepare holistic documentation on buying experience levers, insights and recommendations.
- A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence.