Amazon is looking for an experienced Regional Manager to lead our External Fulfillment operations across the West region. The ideal candidate will drive operational excellence, develop talent, and implement strategic initiatives to enhance customer experience while optimizing fulfillment processes across Seller Flex, Vendor Flex, Direct Fulfillment, and Warehouse Integration channels.About the teamThe team manages External fulfilment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.Basic Qualifications- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPreferred Qualifications MBA or Master's degree in relevant field Experience in e-commerce, logistics, or fulfillment operations Experience managing multiple sites or a regional operation Demonstrated ability to develop and implement process improvementsKey job responsibilitiesKey responsibilities1. Lead and manage a team of Area Managers (AMs) and Operations Executives (OEs) across the region to ensure operational excellence and achievement of key performance metrics2. Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer experience3. Develop and implement strategies to meet or exceed performance targets for key metrics including SPEED, SCRR, Handover, and Audit Adherence4. Collaborate with cross-functional teams including Central Support Team (CST), Transportation, Network Operations Center (NOC), and business teams to resolve escalations and implement process improvements5. Manage contingency planning and execution during peak periods, holidays, and unexpected events6. Conduct regular business reviews (WBRs/MBRs/QBRs) to analyze performance data and implement corrective actions7. Mentor and develop Area Managers to build a strong leadership pipeline8. Drive seller/vendor compliance with Amazon's operational standards through regular audits and performance management