Risk Manager, Trustworthy Shopping Experience
Job Description
We are seeking a Technical Risk Manager to support Amazon's rapidly growing businesses. This role ensures Chinese sellers comply with all product safety and regulatory requirements in their destination country stores.As Technical Risk Manager, you will collaborate with multiple Amazon teams including CN Global Selling, Haul Fulfillment Center Operations, WW Destination Product Safety and Compliance, Legal, and Technology. You will partner with both internal and external stakeholders to assess high-risk products and evaluate test results. This role ensures all products in Amazon stores meet company policies and embeds safety and compliance throughout end-to-end processes through program management. You will be responsible for understanding both Amazon policies and legal requirements applicable to products offered for sale.Key job responsibilities・Partner with WW & International TSE teams to develop regulatory compliance solutions for sellers across all Amazon stores.・Provide technical expertise in compliance solution development and review. Create implementation protocols and guidance aligned with global policies.・Design, implement, and maintain Product Safety processes for highly regulated new products.・Address Product Safety issues identified through customer complaints, reviews, and internal actions. Analyze safety incidents and testing data to establish quality benchmarks and metrics that reflect market needs.・Optimize and monitor third-party Testing, Inspection, and Certification (TIC) processes to enhance selling partner experience. Effectively coordinate cross-functional resources to support Amazon's business growth.About the teamThe Trustworthy Shopping Experience Asia Global Selling (TSE AGS) team strives to ensure the long-term success of AGS Sellers on Amazon by facilitating global business scaling. Our mission includes safeguarding customer satisfaction by verifying the authenticity and quality of products on the platform. We prioritize upstream product compliance and safety, informing sellers about relevant laws and regulations during onboarding. Additionally, we work to enhance customer experience by addressing safety, quality, and order defects. Collaborating with business and partner teams, we develop CN-first solutions applicable globally. We also engage with regulators, law enforcement, and consumer forums to communicate Amazon's commitment to a superior experience for both sellers and customers.
Locations
- China, 31, Shanghai, Shanghai, 31, People's Republic of China
- China, 44, Shenzhen, Shenzhen, 44, People's Republic of China
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
180,000 - 280,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 5+ years' experience in Testing, Inspection, and Certification (TIC) industry, with focus on chemical and toy testingintermediate
- - Demonstrated experience in policy development, compliance planning, test protocol creation, and standards implementationintermediate
Required Qualifications
- - Bachelor's Degree in Chemistry, Materials Science, Physics, Biology, Engineering, or related scientific field (degree in chemistry)
- - 5+ years' experience in Testing, Inspection, and Certification (TIC) industry, with focus on chemical and toy testing (experience, 5 years)
- - Demonstrated experience in policy development, compliance planning, test protocol creation, and standards implementation (experience)
- - Fluent in English and Mandarin, with strong written and verbal communication skills (experience)
- - Proven ability to collaborate effectively with multiple stakeholders and maintain excellent communication across teams (experience)
- - Strong project management skills with ability to handle multiple priorities simultaneously (experience)
Preferred Qualifications
- - 5+ years' experience in product compliance, with emphasis on EU/US regulatory requirements, test report auditing, and product risk assessment (experience, 5 years)
- - Professional certification in auditing, laboratory assessment, risk management, or related compliance credentials (certification)
Responsibilities
- ・Partner with WW & International TSE teams to develop regulatory compliance solutions for sellers across all Amazon stores.
- ・Provide technical expertise in compliance solution development and review. Create implementation protocols and guidance aligned with global policies.
- ・Design, implement, and maintain Product Safety processes for highly regulated new products.
- ・Address Product Safety issues identified through customer complaints, reviews, and internal actions. Analyze safety incidents and testing data to establish quality benchmarks and metrics that reflect market needs.
- ・Optimize and monitor third-party Testing, Inspection, and Certification (TIC) processes to enhance selling partner experience. Effectively coordinate cross-functional resources to support Amazon's business growth.
- About the team
- The Trustworthy Shopping Experience Asia Global Selling (TSE AGS) team strives to ensure the long-term success of AGS Sellers on Amazon by facilitating global business scaling. Our mission includes safeguarding customer satisfaction by verifying the authenticity and quality of products on the platform. We prioritize upstream product compliance and safety, informing sellers about relevant laws and regulations during onboarding. Additionally, we work to enhance customer experience by addressing safety, quality, and order defects. Collaborating with business and partner teams, we develop CN-first solutions applicable globally. We also engage with regulators, law enforcement, and consumer forums to communicate Amazon's commitment to a superior experience for both sellers and customers.
Documents
Application Instructions
https://www.amazon.jobs/en/jobs/3117161