Seller Operations Specialist, GM Field

Job Description

Locations

• China, 51, Chengdu, Chengdu, 51, People's Republic of China

Salary

Salary not disclosed

Skills Required

• - 5+ years of transportation and supply chain experienceintermediate
• - Good communication skill and co-work with cross teams experienceintermediate

Required Qualifications

• - Bachelor's degree or above (degree in above)
• - 5+ years of transportation and supply chain experience (experience, 5 years)
• - Proficient written and oral communication skills in both English and Chinese (experience)
• - Proficient in Microsoft Office products (Excel and Word) and Solid data analysis skills (experience)
• - Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to details, and work as a team member (experience)
• - Capability of operation standardization and process improvement (experience)
• - Good communication skill and co-work with cross teams experience (experience)
• - Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. (experience)
• - Manage multiple tasks and have sense of urgency to prioritize tasks (experience)
• - Strong mindset of Customer Obsession (experience)

Preferred Qualifications

• - Experience managing customer relationships (experience)
• - Experience in program or project management (experience)
• - Ability to work in a fast-paced environment and handle multiple priorities (experience)
• - Strong attention to detail and accuracy (experience)

Responsibilities

• 1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
• 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
• 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
• 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
• 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
• 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
• 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

Documents

• Accommodations Information (web)

Application Instructions

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