Selling Partner Support Associate — Based in South Korea (1-Year Contract), Selling Partner Support, Selling Partner Support
Job Description
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service8. Actively seeks solutions through logical reasoning and data interpretation independently.9. Fosters a positive and cooperative team environment.10. Demonstrates Enthusiasm for learning and commitment to continuous improvement Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position.
Locations
- South Korea, Virtual, Virtual, South Korea
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
35,000,000 - 50,000,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)intermediate
Required Qualifications
- - Are enrolled in or have completed a Bachelor's degree or above (degree in or have completed a bachelor)
- - 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills (experience)
- - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) (experience)
- - 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays (experience)
Preferred Qualifications
- - 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment (experience, 1 years)
- - 2. Business acumen in areas of e-commerce and retail is advantageous. (experience)
- - 3. Typing skills of 30 words per minute with an accuracy of 93% (experience)
Responsibilities
- 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
- 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
- 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
- 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
- 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
- 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
- 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
- 8. Actively seeks solutions through logical reasoning and data interpretation independently.
- 9. Fosters a positive and cooperative team environment.
- 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement
- Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position.
Documents
Application Instructions
https://www.amazon.jobs/en/jobs/3113143