Job Description

Locations

• United States, WA, Bellevue, Bellevue, WA, United States

Salary

Skills Required

• - Experience understanding needs of business and end customers and translating them into right solutionsintermediate
• - Knowledge of human-centered design processintermediate
• - 5+ years of design program management experienceintermediate

Required Qualifications

• - Experience understanding needs of business and end customers and translating them into right solutions (experience)
• - Knowledge of human-centered design process (experience)
• - 5+ years of design program management experience (experience, 5 years)

Preferred Qualifications

• - Knowledge of project management tools and methodologies (agile to waterfall) (experience)
• - Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management (experience)
• - Experience gathering and analyzing large amounts of data and delivering continuous business improvements (experience)
• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Responsibilities

• As a key driver in designing solutions and up-leveling our team's operational excellence, you will:
• - Establish and scale team scrum ceremonies (stand-up, sprint planning, retros, etc)
• - Evolve, document and model team mechanisms
• - Compose design program PRFAQ’s, business review docs, and work-back plans
• - Advocate for the happiness and productivity of your designers
• - Forge relationships with product and engineering leaders to maximize design contributions
• - Protect vision and align design team goals
• - Captain team communications and oversee releases
• About the team
• The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

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