The Amazon Vendor Services team is looking for a customer-focused Program Manager who is highly organized, business-focused, and has analytical capabilities. This Program Manager works directly with the organization's leadership team, and will own developing and leading business operations; running business initiatives for vendor-facing teams; and driving process improvement across global business mechanisms. This role is inherently cross-functional: success will depend on your ability to operate efficiently across teams, drive alignment (or identify critical decisions/debate) among stakeholders, and ensure accountability from contributing teams and individuals. Key responsibilities and deliverables include:(i) Subject Matter Expertise: Possesses deep knowledge of the topic and is the Go-to person for anything related to the topic by AVS teams.(ii) Program Vision: Defines & Develops the vision of the program owned including building 3YP plans, OP1, OP2 plans for the program.(iii) Problem Identification & Solutioning: Identifies key problem/ opportunity areas in the program by evaluating current performance & seeking inputs from stakeholders and owns solutioning of the identified problems by partnering with different teams in Amazon.(iv) Supports Product Development: Partners with Amazon product teams to conceptualize and launch products that help resolve identified problem areas. (v) Results & Accountability: commitment towards goals & drives complex projects with focus on improving Program Metrics. Delivers Opex Efficiency, HC Savings & expansion from the program leading to Amazon’s bottom line improvement.(vi) Knowledge Building: Develops & implements trainings on relevant topics defined by training needs identification process. Facilitates, trains & coaches team members in the use of Tools/Techniques relevant for the program success. (vii) WW Collaboration: Partners with Market Place/Central Program Managers in identifying process improvements & best practices sharing. (viii) Automation & Technology: Partners with RBS Tech/ACES Teams to automate/improve processes to bring efficiencies. Drives upstream defect elimination.Key job responsibilitiesThe candidate has an obsession for customers and an interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, root cause and eliminate defects upstream) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.About the teamAmazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.