Senior Survey Operations Analyst, Consumer Insights, Amazon MGM Studios Consumer Insights
Job Description
Amazon MGM Studios is the home for talent, creating and producing Original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon MGM Studios also produces and acquires Original movies for theatrical release and exclusively for Prime Video.We're looking for a Senior Survey Operations Analyst to join our Amazon MGM Studios Consumer Insights team. In this role, you will be instrumental in managing end-to-end survey operations for Amazon MGM Studios' global consumer research initiatives. You'll work closely with stakeholders across multiple markets to design, program, and deploy sophisticated survey instruments that capture vital consumer insights about our content and streaming services. This position requires a blend of technical expertise in survey programming, strong project management capabilities, and analytical skills to ensure data quality and reliability. You'll be responsible for implementing best practices in survey design, managing complex multi-language projects, and developing efficient processes for survey deployment across international markets.Key job responsibilities- Support survey programming, QA, sampling and deployment tasks for surveys across multiple locales and languages- Partner with Research Managers and Operations Managers across global panels to support translations tasks and processes - Dive Deep: Develop a deep understanding of our partners research needs and create impactful testing strategies- Customer Obsession: Drive excellence in customer engagement and retention policiesAbout the teamThe Global Research Operations team is part of Amazon MGM Studios' Consumer Insights team. This team:- Develops secure, online survey testing strategies globally in multiple languages- Leads recruitment and customer engagement initiatives to retain high response rates- Drives customer obsessed solutions to custom testing strategies- Develops visual reporting tools used by cross-team stakeholders- Partners across multiple teams to deep dive into customer data
Locations
- United States, CA, Culver City, Culver City, CA, United States
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
140,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 4+ years of professional non-internship marketing experienceintermediate
- - Experience using data and metrics to drive improvementsintermediate
- - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)intermediate
- - Experience in survey design and datasetsintermediate
- - Experience with Qualtrics and programming multi-market surveysintermediate
Required Qualifications
- - 4+ years of professional non-internship marketing experience (experience, 4 years)
- - Experience using data and metrics to drive improvements (experience)
- - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) (experience)
- - Experience in survey design and datasets (experience)
- - Experience with Qualtrics and programming multi-market surveys (experience)
Preferred Qualifications
- - Strong proficiency in any of the following languages: Japanese, Spanish, Portuguese, Italian, German, French, Swedish, or Dutch (experience)
- Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)
- Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)
Responsibilities
- - Support survey programming, QA, sampling and deployment tasks for surveys across multiple locales and languages
- - Partner with Research Managers and Operations Managers across global panels to support translations tasks and processes
- - Dive Deep: Develop a deep understanding of our partners research needs and create impactful testing strategies
- - Customer Obsession: Drive excellence in customer engagement and retention policies
- About the team
- The Global Research Operations team is part of Amazon MGM Studios' Consumer Insights team. This team:
- - Develops secure, online survey testing strategies globally in multiple languages
- - Leads recruitment and customer engagement initiatives to retain high response rates
- - Drives customer obsessed solutions to custom testing strategies
- - Develops visual reporting tools used by cross-team stakeholders
- - Partners across multiple teams to deep dive into customer data
