Software Development Manager, Music Subscription Retention

Job Description

Locations

• United States, CA, Sunnyvale, Sunnyvale, CA, United States

Salary

Salary not disclosed

Skills Required

• - 3+ years of engineering team management experienceintermediate
• - 7+ years of working directly within engineering teams experienceintermediate
• - 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experienceintermediate
• - 8+ years of leading the definition and development of multi tier web services experienceintermediate
• - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operationsintermediate
• - Experience partnering with product or program management teamsintermediate

Required Qualifications

• - 3+ years of engineering team management experience (experience, 3 years)
• - 7+ years of working directly within engineering teams experience (experience, 7 years)
• - 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience (experience, 3 years)
• - 8+ years of leading the definition and development of multi tier web services experience (experience, 8 years)
• - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations (certification)
• - Experience partnering with product or program management teams (experience)

Preferred Qualifications

• - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy (experience)
• - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers (experience)
• Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (experience)
• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Responsibilities

• As the Software Development Manager for Subscription Retention, you will be responsible for driving the technical strategy and overseeing the execution of innovative solutions that directly impact our bottom line. Your mission will be to enhance customer retention, reduce churn, and optimize the entire subscription lifecycle through the latest technology and data-driven approaches.
• In this role, you'll lead a team of talented engineers fostering a culture of innovation and continuous improvement. You'll be expected to leverage your deep technical expertise, coupled with a strong understanding of subscription business models, to develop and implement sophisticated retention strategies.
• This position requires not only technical prowess but also strong business acumen and leadership skills. You'll work closely with cross-functional teams including Product Management, Marketing, central tech teams and other digital businesses like Alexa, PV, Prime to align technical solutions with business objectives and customer needs.
• As a senior leader in the organization, you'll also play a key role in shaping our overall technical direction, mentoring the next generation of engineering talent, and representing our technical capabilities to executive leadership and external partners.
• This is a high-impact role with significant visibility and the potential to drive substantial business value through technological innovation in the critical area of customer retention.

Documents

• Accommodations Information (web)
• https://www.aboutamazon.com/workplace/employee-benefits (web)

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