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Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services

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Engineering Jobs

Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services

full-timePosted: Aug 17, 2025

Job Description

As a Customer Delivery Engineer (CDE) within Kuiper, you will help to deploy, manage, fix and reinvent the tools, services and components that engineering rely on to deploy networks to our customers, and keep them operational. You will actively be involved in innovating new technical solutions to solve the challenges of operating the Kuiper network. Your internal customers are your Technical Program Managers (TPMs) or Technical Account Managers (TAMs), and through close collaboration with Business Development and Solutions Architects, support and exchange of ideas, we share a common goal to serve our external customers and grow through learning and innovation.Key job responsibilitiesAs a leader of the CDE GES team, you will manage staff resources, the associated Engineering activities, define the baseline operational guidelines, work with other teams to develop the tooling and mechanisms to scale, and determine priorities for the group. If you are exceptionally motivated and passionate about the work you do then we welcome you to join us, working in an environment that welcomes innovation and development of automation tools, processes, working with talented people in the industry to make the Kuiper goal a reality.KEY JOB RESPONSIBILITIES- Participate in design and technical review meetings with customers and internal stakeholders. - Perform detailed solution design, project planning and solution/systems development, lead project implementation, and provide technical escalation support.- Develop technical plans to guide capability development through requirement definition, analysis, allocation, management and create and maintain Detailed-Level Design (DLD) documentation.- Develop and maintain block diagrams, sequence diagrams, use cases, interface definitions, and other analysis and design artifacts to be used for design, implementation and scaling.- Support on-site customer meeting to extract custom requirements used to design custom network solutions.- Support on-site and remote customer support activities to include systems integrations, technical assistance, and future systems planning.- Design and develop code and API call scripts starting with broadly defined problems and user stories. Support customers with planning, troubleshooting and deploying their software modules to meet their back-office integration requirements.- Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutionsA day in the lifeA CDE will work alongside TPMs/TAMs and internal and customer technical staff with varying disciplines to create custom communications solutions and products to meet corporate customer requirements, often integrating Kuiper communications capability with associated networking, AWS/Cloud and specialized equipment. The CDE will provide technical hands-on expertise support at all levels of total system product experience to include: concept, design, test, installation, operation, maintenance and operation. The CDE will ensure the logical and systematic conversion of customer requirements into total systems solutions that meet technical, schedule, and cost constraints. Perform functional and trade-off analysis, requirements and resource allocation, technical definition to translate customer requirements into hardware and software specifications. A CDE will identify areas to invent, refine, improve, and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.About the teamAs member of Global Enterprise Services (GES), you will be joining a customer-facing team that serves as the technical execution engine behind all B2B customers enrolled, providing the hands-on expertise required to translate customer commitments into fully integrated, production-ready solutions. The GES team implement services globally for all of the customers. As a member of the GES team, you will work with other internal and external-facing roles: Technical Program Managers (TPMs), Customer Care Team, Customer Success Managers (CSMs), Technical Account Managers (TAMs), Network Engineering, Product Management, Business Development (BD), and Solutions Architects (SAs).

Locations

  • United States, VA, Arlington, Arlington, VA, United States
  • United States, WA, Bellevue, Bellevue, WA, United States

Salary

Estimated Salary Rangemedium confidence

180,000 - 250,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • - 5+ years of scripting and programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experienceintermediate
  • - 6+ years of professional experience designing, implementing and supporting IP networksintermediate
  • - 6+ years of systems end-to-end design, operations, automation, and process improvement experienceintermediate
  • - Proficiency and experience with AWS cloud environmentintermediate
  • - Knowledge of systems engineering fundamentals (networking, APIs, security, hardware)intermediate
  • - Experience in automating, deploying, and supporting large-scale infrastructureintermediate
  • - Experience in field deployments, supporting customers with hardware installation and integrationintermediate
  • - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systemsintermediate

Required Qualifications

  • - 5+ years of scripting and programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience (experience, 5 years)
  • - 6+ years of professional experience designing, implementing and supporting IP networks (experience, 6 years)
  • - 6+ years of systems end-to-end design, operations, automation, and process improvement experience (experience, 6 years)
  • - Proficiency and experience with AWS cloud environment (experience)
  • - Knowledge of systems engineering fundamentals (networking, APIs, security, hardware) (experience)
  • - Experience in automating, deploying, and supporting large-scale infrastructure (experience)
  • - Experience in field deployments, supporting customers with hardware installation and integration (experience)
  • - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems (experience)

Preferred Qualifications

  • - Experience with networking fundamentals including hands-on experience with SDWAN, load balancers, switches, routers, etc. (experience)
  • - Experience with System Integration as a Systems Engineer or similar role, preferably in wireless cellular or satellite technology. (experience)
  • - Experience utilizing AWS cloud solutions in a DevOps environment (experience)
  • - Proficiency with field operations and hardware installation (power/data cable selection, installation protocols, conducting site surveys) (experience)
  • Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Responsibilities

  • As a leader of the CDE GES team, you will manage staff resources, the associated Engineering activities, define the baseline operational guidelines, work with other teams to develop the tooling and mechanisms to scale, and determine priorities for the group. If you are exceptionally motivated and passionate about the work you do then we welcome you to join us, working in an environment that welcomes innovation and development of automation tools, processes, working with talented people in the industry to make the Kuiper goal a reality.
  • KEY JOB RESPONSIBILITIES
  • - Participate in design and technical review meetings with customers and internal stakeholders.
  • - Perform detailed solution design, project planning and solution/systems development, lead project implementation, and provide technical escalation support.
  • - Develop technical plans to guide capability development through requirement definition, analysis, allocation, management and create and maintain Detailed-Level Design (DLD) documentation.
  • - Develop and maintain block diagrams, sequence diagrams, use cases, interface definitions, and other analysis and design artifacts to be used for design, implementation and scaling.
  • - Support on-site customer meeting to extract custom requirements used to design custom network solutions.
  • - Support on-site and remote customer support activities to include systems integrations, technical assistance, and future systems planning.
  • - Design and develop code and API call scripts starting with broadly defined problems and user stories. Support customers with planning, troubleshooting and deploying their software modules to meet their back-office integration requirements.
  • - Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutions

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Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services

Amazon

Engineering Jobs

Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services

full-timePosted: Aug 17, 2025

Job Description

As a Customer Delivery Engineer (CDE) within Kuiper, you will help to deploy, manage, fix and reinvent the tools, services and components that engineering rely on to deploy networks to our customers, and keep them operational. You will actively be involved in innovating new technical solutions to solve the challenges of operating the Kuiper network. Your internal customers are your Technical Program Managers (TPMs) or Technical Account Managers (TAMs), and through close collaboration with Business Development and Solutions Architects, support and exchange of ideas, we share a common goal to serve our external customers and grow through learning and innovation.Key job responsibilitiesAs a leader of the CDE GES team, you will manage staff resources, the associated Engineering activities, define the baseline operational guidelines, work with other teams to develop the tooling and mechanisms to scale, and determine priorities for the group. If you are exceptionally motivated and passionate about the work you do then we welcome you to join us, working in an environment that welcomes innovation and development of automation tools, processes, working with talented people in the industry to make the Kuiper goal a reality.KEY JOB RESPONSIBILITIES- Participate in design and technical review meetings with customers and internal stakeholders. - Perform detailed solution design, project planning and solution/systems development, lead project implementation, and provide technical escalation support.- Develop technical plans to guide capability development through requirement definition, analysis, allocation, management and create and maintain Detailed-Level Design (DLD) documentation.- Develop and maintain block diagrams, sequence diagrams, use cases, interface definitions, and other analysis and design artifacts to be used for design, implementation and scaling.- Support on-site customer meeting to extract custom requirements used to design custom network solutions.- Support on-site and remote customer support activities to include systems integrations, technical assistance, and future systems planning.- Design and develop code and API call scripts starting with broadly defined problems and user stories. Support customers with planning, troubleshooting and deploying their software modules to meet their back-office integration requirements.- Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutionsA day in the lifeA CDE will work alongside TPMs/TAMs and internal and customer technical staff with varying disciplines to create custom communications solutions and products to meet corporate customer requirements, often integrating Kuiper communications capability with associated networking, AWS/Cloud and specialized equipment. The CDE will provide technical hands-on expertise support at all levels of total system product experience to include: concept, design, test, installation, operation, maintenance and operation. The CDE will ensure the logical and systematic conversion of customer requirements into total systems solutions that meet technical, schedule, and cost constraints. Perform functional and trade-off analysis, requirements and resource allocation, technical definition to translate customer requirements into hardware and software specifications. A CDE will identify areas to invent, refine, improve, and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.About the teamAs member of Global Enterprise Services (GES), you will be joining a customer-facing team that serves as the technical execution engine behind all B2B customers enrolled, providing the hands-on expertise required to translate customer commitments into fully integrated, production-ready solutions. The GES team implement services globally for all of the customers. As a member of the GES team, you will work with other internal and external-facing roles: Technical Program Managers (TPMs), Customer Care Team, Customer Success Managers (CSMs), Technical Account Managers (TAMs), Network Engineering, Product Management, Business Development (BD), and Solutions Architects (SAs).

Locations

  • United States, VA, Arlington, Arlington, VA, United States
  • United States, WA, Bellevue, Bellevue, WA, United States

Salary

Estimated Salary Rangemedium confidence

180,000 - 250,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • - 5+ years of scripting and programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experienceintermediate
  • - 6+ years of professional experience designing, implementing and supporting IP networksintermediate
  • - 6+ years of systems end-to-end design, operations, automation, and process improvement experienceintermediate
  • - Proficiency and experience with AWS cloud environmentintermediate
  • - Knowledge of systems engineering fundamentals (networking, APIs, security, hardware)intermediate
  • - Experience in automating, deploying, and supporting large-scale infrastructureintermediate
  • - Experience in field deployments, supporting customers with hardware installation and integrationintermediate
  • - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systemsintermediate

Required Qualifications

  • - 5+ years of scripting and programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience (experience, 5 years)
  • - 6+ years of professional experience designing, implementing and supporting IP networks (experience, 6 years)
  • - 6+ years of systems end-to-end design, operations, automation, and process improvement experience (experience, 6 years)
  • - Proficiency and experience with AWS cloud environment (experience)
  • - Knowledge of systems engineering fundamentals (networking, APIs, security, hardware) (experience)
  • - Experience in automating, deploying, and supporting large-scale infrastructure (experience)
  • - Experience in field deployments, supporting customers with hardware installation and integration (experience)
  • - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems (experience)

Preferred Qualifications

  • - Experience with networking fundamentals including hands-on experience with SDWAN, load balancers, switches, routers, etc. (experience)
  • - Experience with System Integration as a Systems Engineer or similar role, preferably in wireless cellular or satellite technology. (experience)
  • - Experience utilizing AWS cloud solutions in a DevOps environment (experience)
  • - Proficiency with field operations and hardware installation (power/data cable selection, installation protocols, conducting site surveys) (experience)
  • Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Responsibilities

  • As a leader of the CDE GES team, you will manage staff resources, the associated Engineering activities, define the baseline operational guidelines, work with other teams to develop the tooling and mechanisms to scale, and determine priorities for the group. If you are exceptionally motivated and passionate about the work you do then we welcome you to join us, working in an environment that welcomes innovation and development of automation tools, processes, working with talented people in the industry to make the Kuiper goal a reality.
  • KEY JOB RESPONSIBILITIES
  • - Participate in design and technical review meetings with customers and internal stakeholders.
  • - Perform detailed solution design, project planning and solution/systems development, lead project implementation, and provide technical escalation support.
  • - Develop technical plans to guide capability development through requirement definition, analysis, allocation, management and create and maintain Detailed-Level Design (DLD) documentation.
  • - Develop and maintain block diagrams, sequence diagrams, use cases, interface definitions, and other analysis and design artifacts to be used for design, implementation and scaling.
  • - Support on-site customer meeting to extract custom requirements used to design custom network solutions.
  • - Support on-site and remote customer support activities to include systems integrations, technical assistance, and future systems planning.
  • - Design and develop code and API call scripts starting with broadly defined problems and user stories. Support customers with planning, troubleshooting and deploying their software modules to meet their back-office integration requirements.
  • - Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutions

Target Your Resume for "Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services" , Amazon

Get personalized recommendations to optimize your resume specifically for Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services" , Amazon

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Project/Program/Product Management--Non-Tech

Answer 10 quick questions to check your fit for Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services @ Amazon.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.