Sr. Manager, Advertiser Support, Support Products & Services

Job Description

Locations

• United States, WA, Seattle, Seattle, WA, United States
• United States, NY, New York, New York, NY, United States

Salary

Salary not disclosed

Skills Required

• - Experience working with, presenting to and influencing senior executives up to VP levelintermediate
• - Experience managing and developing high performance teamsintermediate
• - Knowledge of key technology and market trendsintermediate
• - Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similarintermediate
• - 10+ years of experience in account management, client services, or a similar customer-facing roleintermediate
• - In-depth knowledge of account management, including strategic planning, KPI tracking, client communication, and issue resolution.intermediate

Required Qualifications

• - Bachelor's degree in marketing, advertising, business or equivalent (degree in marketing)
• - Experience working with, presenting to and influencing senior executives up to VP level (experience)
• - Experience managing and developing high performance teams (experience)
• - Knowledge of key technology and market trends (experience)
• - Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar (experience)
• - 10+ years of experience in account management, client services, or a similar customer-facing role (experience, 10 years)
• - Proven track record of expanding services and driving high impact metrics. (experience)
• - In-depth knowledge of account management, including strategic planning, KPI tracking, client communication, and issue resolution. (experience)

Preferred Qualifications

• - Master's degree, or MBA in management, business administration, economics, engineering, marketing (degree in mba in management)
• - Experience working within a global company, with multi-country responsibilities (experience)
• - Demonstrated use AI for research or analysis in a services organization (experience)
• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,300/year in our lowest geographic market up to $248,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Responsibilities

• -Lead, inspire and coach a world-wide team of over 300 employees; our specialists serve advertisers in nineteen different countries and nine languages through email, phone and chat.
• -Hire and grow deep expertise in advertising across all team members.
• -Define and manage to both operational and business KPIs.
• -Create and manage programs that create scale and address complex advertiser needs.
• -Lead the creation of increasingly accurate capacity planning models to ensure staffing and scheduling to hit high-bar service levels across multiple channels, sites and languages.
• -Create and lead flexible staffing strategies to meet evolving business requirements.

Benefits

• general: , but all aim to address an advertiser’s need in that moment, inspire action, and see around corners to offer additional ways we can help them grow their business.

Documents

• Accommodations Information (web)
• https://www.aboutamazon.com/workplace/employee-benefits (web)

Application Instructions

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