Sr Manager, Service Delivery, Global Enterprise Services
Job Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Project Kuiper business operations team is looking for a Sr Manager, Service Delivery to manage and build a team of Customer Delivery Managers (CDM) and Technical Account Managers (TAM). In this role, you will work closely with customers and our delivery engineering team to design, implement, and manage Kuiper Satellite Services that meet the customer technical requirements and business objectives. Your team will be responsible for managing the customer experience as part of service launch or post-sales activities. This includes leading the implementation process, ensuring adherence to best practices, optimizing performance, identifying opportunities for upsell or introduce value added services, and managing risks throughout the project or ongoing service contract. The role and team will interface with cross-functional program / product management, business development, sales, and enterprise customers to conduct early on-site testing, technical onboarding, and acceptance testing for Kuiper enterprise customers. Join us and make a difference for people and businesses around the world.Key job responsibilitiesCollaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Kuiper Satellite Services delivered to enterprise and mobility customersManage assisted ordering process, system integration and acceptance process for Kuiper business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other mobility customersWork with Kuiper product / program management, AWS, partner ecosystem, and end- customer IT / technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirementsCollaborating with stakeholders to gather customer requirements and propose effective delivery strategiesManage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer on-boardingAdvocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service deliveryExport Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum
Locations
- United States, WA, Bellevue, Bellevue, WA, United States
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
180,000 - 260,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- - 10+ years of building and leading large teams and working in matrixed operating structures experienceintermediate
- - Knowledge of distribution networks and channel P&Lsintermediate
- - Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalentintermediate
- - Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalentintermediate
- - Experience negotiating VP-level contracts with channel partners and agenciesintermediate
- - Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadershipintermediate
Required Qualifications
- - 10+ years of building and leading large teams and working in matrixed operating structures experience (experience, 10 years)
- - Knowledge of distribution networks and channel P&Ls (experience)
- - Bachelor's degree or equivalent (degree in equivalent)
- - Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent (experience)
- - Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent (experience)
- - Experience negotiating VP-level contracts with channel partners and agencies (experience)
- - Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership (experience)
Preferred Qualifications
- - 5+ years of managing and developing high performance teams experience (experience, 5 years)
- Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $174,300/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)
Responsibilities
- Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Kuiper Satellite Services delivered to enterprise and mobility customers
- Manage assisted ordering process, system integration and acceptance process for Kuiper business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other mobility customers
- Work with Kuiper product / program management, AWS, partner ecosystem, and end- customer IT / technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements
- Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies
- Manage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer on-boarding
- Advocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service delivery
- Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum
Documents
Application Instructions
https://www.amazon.jobs/en/jobs/3117121