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Sr. Product Support Engineer, Amazon Prime Air

Amazon

Engineering Jobs

Sr. Product Support Engineer, Amazon Prime Air

full-timePosted: Aug 28, 2025

Job Description

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Locations

  • United States, WA, Seattle, Seattle, WA, United States

Salary

Estimated Salary Rangehigh confidence

160,000 - 220,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • - Experience working with interdisciplinary teams to execute product design from concept to productionintermediate
  • - Experience in developing functional specifications, design verification plans and functional test proceduresintermediate
  • - Experience in component selection and understanding of component reliabilityintermediate
  • - Experience with prototyping and implementationintermediate
  • - Experience in the design of complex mechanical products and equipment at volumeintermediate
  • - Experience with troubleshooting and trend analysisintermediate

Required Qualifications

  • - Experience working with interdisciplinary teams to execute product design from concept to production (experience)
  • - Experience in developing functional specifications, design verification plans and functional test procedures (experience)
  • - Experience in component selection and understanding of component reliability (experience)
  • - Experience with prototyping and implementation (experience)
  • - Experience in the design of complex mechanical products and equipment at volume (experience)
  • - Experience with troubleshooting and trend analysis (experience)

Preferred Qualifications

  • - Experience with the project management of technical projects (experience)
  • Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Benefits

  • general: to customers, Prime Air is the place for you.
  • general: Come work on the Amazon Prime Air Team!
  • general: Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space.
  • general: Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!
  • general: Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

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Amazon logo

Sr. Product Support Engineer, Amazon Prime Air

Amazon

Engineering Jobs

Sr. Product Support Engineer, Amazon Prime Air

full-timePosted: Aug 28, 2025

Job Description

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Locations

  • United States, WA, Seattle, Seattle, WA, United States

Salary

Estimated Salary Rangehigh confidence

160,000 - 220,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • - Experience working with interdisciplinary teams to execute product design from concept to productionintermediate
  • - Experience in developing functional specifications, design verification plans and functional test proceduresintermediate
  • - Experience in component selection and understanding of component reliabilityintermediate
  • - Experience with prototyping and implementationintermediate
  • - Experience in the design of complex mechanical products and equipment at volumeintermediate
  • - Experience with troubleshooting and trend analysisintermediate

Required Qualifications

  • - Experience working with interdisciplinary teams to execute product design from concept to production (experience)
  • - Experience in developing functional specifications, design verification plans and functional test procedures (experience)
  • - Experience in component selection and understanding of component reliability (experience)
  • - Experience with prototyping and implementation (experience)
  • - Experience in the design of complex mechanical products and equipment at volume (experience)
  • - Experience with troubleshooting and trend analysis (experience)

Preferred Qualifications

  • - Experience with the project management of technical projects (experience)
  • Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $213,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. (experience)

Benefits

  • general: to customers, Prime Air is the place for you.
  • general: Come work on the Amazon Prime Air Team!
  • general: Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space.
  • general: Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!
  • general: Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Target Your Resume for "Sr. Product Support Engineer, Amazon Prime Air" , Amazon

Get personalized recommendations to optimize your resume specifically for Sr. Product Support Engineer, Amazon Prime Air. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Sr. Product Support Engineer, Amazon Prime Air" , Amazon

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Operations, IT, & Support Engineering

Answer 10 quick questions to check your fit for Sr. Product Support Engineer, Amazon Prime Air @ Amazon.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.