Support Engineer

Amazon logo

Amazon

full-time

Posted: July 20, 2025

Number of Vacancies: 1

Job Description

Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership. As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.Key job responsibilities• Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.• Design, develop, test, launch and improve self-service software products such as Paramount workflows.• Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.• Engage with software development teams to understand and guide evolving program technology• Understand and leverage Amazon technology and services• Deep dive technical product or operational issues to propose and implement simple and effective solutions• Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).• You persistently drive others to discover and resolve root cause when needed.About the teamSelling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policiesWe design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon’s bottom-line.

Locations

  • India, TS, Hyderabad, Hyderabad, TS, India

Salary

Salary not disclosed

Estimated Salary Rangemedium confidence

1,200,000 - 2,500,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • - 2+ years of software development, or 2+ years of technical support experienceintermediate
  • - Experience scripting in Python or Javascriptintermediate
  • - Experience troubleshooting and debugging technical systemsintermediate
  • - Experience with SQL databases (querying and analyzing)intermediate

Required Qualifications

  • - 2+ years of software development, or 2+ years of technical support experience (experience, 2 years)
  • - Experience scripting in Python or Javascript (experience)
  • - Experience troubleshooting and debugging technical systems (experience)
  • - Experience with SQL databases (querying and analyzing) (experience)

Preferred Qualifications

  • - Experience with AWS, networks and operating systems (experience)

Responsibilities

  • • Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
  • • Design, develop, test, launch and improve self-service software products such as Paramount workflows.
  • • Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.
  • • Engage with software development teams to understand and guide evolving program technology
  • • Understand and leverage Amazon technology and services
  • • Deep dive technical product or operational issues to propose and implement simple and effective solutions
  • • Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
  • • You persistently drive others to discover and resolve root cause when needed.
  • About the team
  • Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
  • We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon’s bottom-line.

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Operations, IT, & Support Engineering

Support Engineer

Amazon logo

Amazon

full-time

Posted: July 20, 2025

Number of Vacancies: 1

Job Description

Are you passionate about automation, designing processes, simplifying work and launching innovative products using technology?We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership. As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Selling Partner Identity Verification (SPIV) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows.Key job responsibilities• Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.• Design, develop, test, launch and improve self-service software products such as Paramount workflows.• Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.• Engage with software development teams to understand and guide evolving program technology• Understand and leverage Amazon technology and services• Deep dive technical product or operational issues to propose and implement simple and effective solutions• Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).• You persistently drive others to discover and resolve root cause when needed.About the teamSelling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policiesWe design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon’s bottom-line.

Locations

  • India, TS, Hyderabad, Hyderabad, TS, India

Salary

Salary not disclosed

Estimated Salary Rangemedium confidence

1,200,000 - 2,500,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • - 2+ years of software development, or 2+ years of technical support experienceintermediate
  • - Experience scripting in Python or Javascriptintermediate
  • - Experience troubleshooting and debugging technical systemsintermediate
  • - Experience with SQL databases (querying and analyzing)intermediate

Required Qualifications

  • - 2+ years of software development, or 2+ years of technical support experience (experience, 2 years)
  • - Experience scripting in Python or Javascript (experience)
  • - Experience troubleshooting and debugging technical systems (experience)
  • - Experience with SQL databases (querying and analyzing) (experience)

Preferred Qualifications

  • - Experience with AWS, networks and operating systems (experience)

Responsibilities

  • • Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
  • • Design, develop, test, launch and improve self-service software products such as Paramount workflows.
  • • Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.
  • • Engage with software development teams to understand and guide evolving program technology
  • • Understand and leverage Amazon technology and services
  • • Deep dive technical product or operational issues to propose and implement simple and effective solutions
  • • Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
  • • You persistently drive others to discover and resolve root cause when needed.
  • About the team
  • Selling Partner Identity Verification (SPIV) organization is focused on understanding and verifying exactly who we are doing business with (both vendors and sellers) and applying the right verification processes at every stage of their lifecycle. This includes identifying when/where identity changes take place (e.g., dormancy/reactivation, ownership changes, etc.) and re-verifying as needed, understanding which identities/entities are related to each other, and determining who we don’t want to do business with or where we have risk. Given the importance of registration as our starting point to understand who Selling Partners are and who is operating the account, this team also owns the registration seller experience and policies
  • We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon’s bottom-line.

Target Your Resume for "Support Engineer"

Get personalized recommendations to optimize your resume specifically for Support Engineer. Our AI analyzes job requirements and tailors your resume to maximize your chances.

Keyword optimization
Skills matching
Experience alignment

Check Your ATS Score for "Support Engineer"

Find out how well your resume matches this job's requirements. Our Applicant Tracking System (ATS) analyzer scores your resume based on keywords, skills, and format compatibility.

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Detailed feedback
Improvement tips

Documents

Tags & Categories

Operations, IT, & Support Engineering