Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.As a Sr. System Development Engineer, you will build tools and processes for monitoring, operating, and scaling ground infrastructure to millions of users around the globe. Use and enhance the tools you and the team develop. Using metrics, scalability in design, and continuous improvement, you will automate repetitive processes to eliminate outages and enable high availability of the ground infrastructure. Key job responsibilities - Continuously strive for operational excellence by seeking to automate away manual processes - Ensure that all systems are designed to be robust, scalable, maintainable and adaptable as the service scales and evolves over time - Build and maintain critical infrastructure, tools and operating procedures to report on the health of ground infrastructure.- Integrate with other existing systems such as trouble ticketing, dashboards, and metrics tools and services- Measure and improve the performance and availability of the Kuiper Ground Infrastructure - Provide critical operations support and incident response for the service, while taking part in an on-call rotationA day in the lifeDesign, Coding, Operational Excellence: Work with business partners, engineers, design of systems. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience. Day to day work will vary between automation or other scripting work, operational excellence initiatives, design meetings, coordination with engineering teams and external partners, and an on-call rotation.About the teamThe team is comprised of a leader and System Development Engineers in North America, Europe and Australia. The overall mission is to ensure Kuiper Ground Infrastructure is always available to serve customers.