Revolutionize Communication at Amazon: Systems Development Engineering ManagerAre you passionate about building and operating large-scale communication systems? Do you thrive on ensuring mission-critical services deliver exceptional performance? Amazon's Information Technology organization is seeking a Systems Development Engineering Manager to lead our Telephony services team within Amazon's Enterprise Engineering group.Key job responsibilitiesYour Mission, Should You Choose to Accept It:- Lead a team of elite Engineers in building, operating, and optimizing global communication platforms- Architect and maintain robust, scalable telephony and video conferencing infrastructure- Drive operational excellence through monitoring, automation, and continuous service improvement- Oversee system reliability, capacity planning, and infrastructure lifecycle management- Champion incident management and resolution processes across multiple technology stacksA day in the lifeImagine starting your day reviewing low-level designs for an amazing new collaboration service with your team, then leading an incident post-mortem to strengthen our service reliability. By afternoon, you're collaborating with global stakeholders to optimize our communication infrastructure, and ending your day knowing you've enhanced how Amazonians connect and communicate.About the teamIn Enterprise Engineering, we're not just building tools – we're crafting the backbone of Amazon's global productivity. Your work will directly impact hundreds of thousands of Amazonians across six continents, enabling them to collaborate seamlessly and achieve extraordinary results.