Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, you can provision compute power, storage, database, and other cloud resources as your business demands them.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations such as Bedrock that continue to set AWS’s services and features apart in the industry. As a member of the UC organisation, you’ll support the development and management of services such as Compute, Storage, Database and Analytics, AI/ML, Platform and builder tooling in AWS, including support for customers who require specialised security solutions for their cloud services.We are looking for an experienced Systems Engineering and Operations Leader to contribute to the growth of our organisation within Amazon Web Services.Key job responsibilitiesYou love to work with internal and external customers to execute projects and resolve issues. You will set the standard for automation and working at scale, dive deep into technical issues, and work diligently to improve the customer experience. You are a believer in the DevOps model of service engineering and you are excited to run operations in an environment where developers don’t toss problems over the wall. You are happiest when you are working with empowered, world-class engineers to meet world-class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done.A day in the lifeIn a typical day you will.... * Lead the deployment and operation of services in regions with specialised security needs.* Report on the health of these services.* Drive root cause analysis and coach others on performing them.* Lead local development efforts to improve operational performance.* Drive continual improvement in systems operations through the development of new tooling and automation.* Define and drive projects and report on their progress.* Meet with customers to develop relationships and clarify requirements.* Create and refine the staffing and support plan for the services that you support.* Work in an environment where operational excellence is truly the first priority.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.