Associate IS Analyst - GPS technology support
Amgen
Associate IS Analyst - GPS technology support
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem
- Triage and conduct detailed investigations into system disruptions, data anomalies, or processing delays
- Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
- Provide L1/L2 support
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Present findings and recommendations to leadership
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
What we expect of you
- Bachelor’s degree and 2 to 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
- SAFe for Teams certification (preferred)
Must-Have Skills
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues
- Basic familiarity with ITSM tools like Service now or JIRA
- Identify and escalate potential safety/compliance issues
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)
- Experience with testing methodologies, tools, and automation practices
- Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP)
- Experienced in Agile methodology
- Understanding of API integrations and middleware platforms (e.g., MuleSoft) (preferred)
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
- Sharp learning agility, problem solving and analytical thinking
- Experienced in GxP systems and implementing GxP projects
- Experience in SDLC, including requirements, design, testing, data analysis, change control
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
- High degree of initiative and self-motivation
- Ability to manage multiple priorities successfully
- Team-oriented, with a focus on achieving team goals
- Ability to deal with ambiguity and think on their feet
Good-to-Have Skills
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
12,000 - 18,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issuesintermediate
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)intermediate
- Basic familiarity with ITSM tools like Service now or JIRAintermediate
- Identify and escalate potential safety/compliance issuesintermediate
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)intermediate
- Experience with testing methodologies, tools, and automation practicesintermediate
- Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP)intermediate
- Experienced in Agile methodologyintermediate
- Understanding of API integrations and middleware platforms (e.g., MuleSoft) (preferred)intermediate
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clientsintermediate
- Sharp learning agility, problem solving and analytical thinkingintermediate
- Experienced in GxP systems and implementing GxP projectsintermediate
- Experience in SDLC, including requirements, design, testing, data analysis, change controlintermediate
- Excellent analytical and troubleshooting skillsintermediate
- Strong verbal and written communication skillsintermediate
- Ability to work effectively with global, virtual teamsintermediate
- High degree of initiative and self-motivationintermediate
- Ability to manage multiple priorities successfullyintermediate
- Team-oriented, with a focus on achieving team goalsintermediate
- Ability to deal with ambiguity and think on their feetintermediate
Required Qualifications
- Bachelor’s degree and 2 to 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience (experience)
- SAFe for Teams certification (preferred) (experience)
Responsibilities
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem
- Triage and conduct detailed investigations into system disruptions, data anomalies, or processing delays
- Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
- Provide L1/L2 support
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Present findings and recommendations to leadership
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
Tags & Categories
Associate IS Analyst - GPS technology support
Amgen
Associate IS Analyst - GPS technology support
Job Description
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
What you will do
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem
- Triage and conduct detailed investigations into system disruptions, data anomalies, or processing delays
- Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
- Provide L1/L2 support
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Present findings and recommendations to leadership
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
What we expect of you
- Bachelor’s degree and 2 to 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
- SAFe for Teams certification (preferred)
Must-Have Skills
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues
- Basic familiarity with ITSM tools like Service now or JIRA
- Identify and escalate potential safety/compliance issues
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)
- Experience with testing methodologies, tools, and automation practices
- Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP)
- Experienced in Agile methodology
- Understanding of API integrations and middleware platforms (e.g., MuleSoft) (preferred)
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
- Sharp learning agility, problem solving and analytical thinking
- Experienced in GxP systems and implementing GxP projects
- Experience in SDLC, including requirements, design, testing, data analysis, change control
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
- High degree of initiative and self-motivation
- Ability to manage multiple priorities successfully
- Team-oriented, with a focus on achieving team goals
- Ability to deal with ambiguity and think on their feet
Good-to-Have Skills
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
12,000 - 18,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issuesintermediate
- Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.)intermediate
- Basic familiarity with ITSM tools like Service now or JIRAintermediate
- Identify and escalate potential safety/compliance issuesintermediate
- Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred)intermediate
- Experience with testing methodologies, tools, and automation practicesintermediate
- Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP)intermediate
- Experienced in Agile methodologyintermediate
- Understanding of API integrations and middleware platforms (e.g., MuleSoft) (preferred)intermediate
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clientsintermediate
- Sharp learning agility, problem solving and analytical thinkingintermediate
- Experienced in GxP systems and implementing GxP projectsintermediate
- Experience in SDLC, including requirements, design, testing, data analysis, change controlintermediate
- Excellent analytical and troubleshooting skillsintermediate
- Strong verbal and written communication skillsintermediate
- Ability to work effectively with global, virtual teamsintermediate
- High degree of initiative and self-motivationintermediate
- Ability to manage multiple priorities successfullyintermediate
- Team-oriented, with a focus on achieving team goalsintermediate
- Ability to deal with ambiguity and think on their feetintermediate
Required Qualifications
- Bachelor’s degree and 2 to 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience (experience)
- SAFe for Teams certification (preferred) (experience)
Responsibilities
- Analyze and resolve issues with adverse event data and file transmissions across integrated systems
- Leverage data analytics to identify trends, optimize workflows, and prevent future incidents
- Collaborate closely with various teams to develop insights and implement solutions to improve system performance
- Ensure reliable and efficient data flow critical to safety operations
- Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem
- Triage and conduct detailed investigations into system disruptions, data anomalies, or processing delays
- Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
- Provide L1/L2 support
- Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability
- Present findings and recommendations to leadership
- Support compliance with Key Control Indicators (KCI) and contribute to overall process governance
Tags & Categories