Associate Support Analyst
Amgen
Associate Support Analyst
Job Description
ABOUT AMGEN
What you will do
- Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs
- Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment
- Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting
- Document procedures, contribute to knowledge bases, and share best practices with global peers
- Create and maintain accurate GXP documentation of configurations, processes, and changes
- Be the voice of the customer and be willing to go the extra mile to unblock their work
- Proactively engage with product teams to understand the changes being introduced to the system, actively support during hypercare
What we expect of you
- Master's/Bachelor’s degree with 3-5 years of experience in Engineering, IT or related field
Must-Have Skills
- Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBES
- Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions
- Experience and understanding of software configurations and propagation of configurations across tenants
- Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment
- Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships
- Experience in applying technology best practice methodologies: Scaled Agile (SAFe)
- Experience in a support role within a pharmaceutical or technology organization
- Experience in software development lifecycle
- Experience using and adoption of Scaled Agile Framework (SAFe)
- Strong analytic/critical-thinking and decision-making abilities
- Ability to work effectively in a fast-paced, dynamic environment
- Broad working knowledge of key IS domains and layers
- Exceptional collaboration and communication skills
- High degree of initiative and self-motivation
- Ability to manage multiple priorities successfully
- Team-oriented with a focus on achieving team goals
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
Good-to-Have Skills
- Good understanding of 3DEXPERIENCE capabilities and ability to triage and troubleshoot issues
Compensation
3-5
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
15,000 - 25,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Good understanding of 3DEXPERIENCE capabilities and ability to triage and troubleshoot issuesintermediate
- Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBESintermediate
- Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functionsintermediate
- Experience and understanding of software configurations and propagation of configurations across tenantsintermediate
- Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environmentintermediate
- Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnershipsintermediate
- Experience in applying technology best practice methodologies: Scaled Agile (SAFe)intermediate
- Experience in a support role within a pharmaceutical or technology organizationintermediate
- Experience in software development lifecycleintermediate
- Experience using and adoption of Scaled Agile Framework (SAFe)intermediate
- Strong analytic/critical-thinking and decision-making abilitiesintermediate
- Ability to work effectively in a fast-paced, dynamic environmentintermediate
- Broad working knowledge of key IS domains and layersintermediate
- Exceptional collaboration and communication skillsintermediate
- High degree of initiative and self-motivationintermediate
- Ability to manage multiple priorities successfullyintermediate
- Team-oriented with a focus on achieving team goalsintermediate
- Excellent analytical and troubleshooting skillsintermediate
- Strong verbal and written communication skillsintermediate
- Ability to work effectively with global, virtual teamsintermediate
Required Qualifications
- Master's/Bachelor’s degree with 3-5 years of experience in Engineering, IT or related field (experience)
Responsibilities
- Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs
- Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment
- Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting
- Document procedures, contribute to knowledge bases, and share best practices with global peers
- Create and maintain accurate GXP documentation of configurations, processes, and changes
- Be the voice of the customer and be willing to go the extra mile to unblock their work
- Proactively engage with product teams to understand the changes being introduced to the system, actively support during hypercare
Tags & Categories
Associate Support Analyst
Amgen
Associate Support Analyst
Job Description
ABOUT AMGEN
What you will do
- Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs
- Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment
- Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting
- Document procedures, contribute to knowledge bases, and share best practices with global peers
- Create and maintain accurate GXP documentation of configurations, processes, and changes
- Be the voice of the customer and be willing to go the extra mile to unblock their work
- Proactively engage with product teams to understand the changes being introduced to the system, actively support during hypercare
What we expect of you
- Master's/Bachelor’s degree with 3-5 years of experience in Engineering, IT or related field
Must-Have Skills
- Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBES
- Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions
- Experience and understanding of software configurations and propagation of configurations across tenants
- Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment
- Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships
- Experience in applying technology best practice methodologies: Scaled Agile (SAFe)
- Experience in a support role within a pharmaceutical or technology organization
- Experience in software development lifecycle
- Experience using and adoption of Scaled Agile Framework (SAFe)
- Strong analytic/critical-thinking and decision-making abilities
- Ability to work effectively in a fast-paced, dynamic environment
- Broad working knowledge of key IS domains and layers
- Exceptional collaboration and communication skills
- High degree of initiative and self-motivation
- Ability to manage multiple priorities successfully
- Team-oriented with a focus on achieving team goals
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
Good-to-Have Skills
- Good understanding of 3DEXPERIENCE capabilities and ability to triage and troubleshoot issues
Compensation
3-5
Locations
- Hyderabad, India
Salary
Salary not disclosed
Estimated Salary Rangehigh confidence
15,000 - 25,000 USD / yearly
Source: xAI estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Good understanding of 3DEXPERIENCE capabilities and ability to triage and troubleshoot issuesintermediate
- Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBESintermediate
- Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functionsintermediate
- Experience and understanding of software configurations and propagation of configurations across tenantsintermediate
- Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environmentintermediate
- Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnershipsintermediate
- Experience in applying technology best practice methodologies: Scaled Agile (SAFe)intermediate
- Experience in a support role within a pharmaceutical or technology organizationintermediate
- Experience in software development lifecycleintermediate
- Experience using and adoption of Scaled Agile Framework (SAFe)intermediate
- Strong analytic/critical-thinking and decision-making abilitiesintermediate
- Ability to work effectively in a fast-paced, dynamic environmentintermediate
- Broad working knowledge of key IS domains and layersintermediate
- Exceptional collaboration and communication skillsintermediate
- High degree of initiative and self-motivationintermediate
- Ability to manage multiple priorities successfullyintermediate
- Team-oriented with a focus on achieving team goalsintermediate
- Excellent analytical and troubleshooting skillsintermediate
- Strong verbal and written communication skillsintermediate
- Ability to work effectively with global, virtual teamsintermediate
Required Qualifications
- Master's/Bachelor’s degree with 3-5 years of experience in Engineering, IT or related field (experience)
Responsibilities
- Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs
- Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment
- Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting
- Document procedures, contribute to knowledge bases, and share best practices with global peers
- Create and maintain accurate GXP documentation of configurations, processes, and changes
- Be the voice of the customer and be willing to go the extra mile to unblock their work
- Proactively engage with product teams to understand the changes being introduced to the system, actively support during hypercare
Tags & Categories