Digital Product Sr Manager (AI Adoption Lead)Location: Thousand Oaks, California (Hybrid)Join Amgen’s Mission of Serving Patients  At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.  Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make

What you will do

• Use Enterprise AI tools daily; staying abreast of innovative AI capabilities and features available within Amgen and the broader industry
• Engage directly with executives, scientists, and internal collaborators to deeply understand difficulties and validate possible AI solutions
• Educate, Train and Drive Adoption of Enterprise ChatGPT and Enterprise AI Platforms and Tools across Amgen, with particular emphasis on executives in Thousand Oaks, CA
• Build and scale the AI operational support framework using the Amgen Service Desk, Executive Support teams, Champions Network and internal product team resources to support ChatGPT and AI products globally
• Partner with broader AI&Data teams (Solution Partners, AI/ML Platform Engineering, AI/ML Data Science) to provide ‘last mile delivery’, technical implementation guidance and adoption for AI&Data capabilities to enterprise consumers of AI across Technology and Business Functions
• Act as a bridge between the AI product teams and consumers of the AI platforms, incorporating customer feedback and product capability gaps into the platform roadmap to deliver more value
• Own and define adoption metrics across AI products, usage analytics, and model performance critical metrics; iterate based on data and feedback
• Synthesize complex functional needs and translate them to define how AI platforms can solve current difficulties or evolve to meet enterprise business goals
• Apply strong interpersonal skills to build partnerships across functions, fostering alignment and teamwork. Able to build trust with senior leaders through demos, pilots and value storytelling

What we expect of you

• Doctorate degree and 2 years of AI Adoption experience OR Master’s degree and 4 years of AI Adoption experience OR Bachelor’s degree and 6 years of AI Adoption experience OR Associate’s degree and 10 years of AI Adoption experience OR High school diploma / GED and 12 years of AI Adoption experience
• Experience in AI/ML product leadership or product adoption roles
• Prior experience leading enterprise adoption of new technologies, technical product evangelism or organizational training programs
• Experience in scaling internal tools or platforms to thousands of enterprise users
• Has served as a trusted partner with senior leadership, with capability of challenging and influencing departmental objectives to realize the benefit of AI
• Familiarity with regulatory requirements and data privacy considerations in the pharmaceutical or biotech sector
• Strong background of developing and driving AI strategies that align with organizational goals across business functions

Must-Have Skills

• AI/ML product leadership
• Enterprise technology adoption
• Technical product evangelism
• Organizational training programs
• Scaling internal tools/platforms
• Partnership with senior leadership
• Regulatory compliance in pharma/biotech
• AI strategy development
• Interpersonal skills for cross-functional partnerships