Join our team atAMGEN Capability Center Portugal, number 1 company in Best WorkplacesTM https://www.greatplacetowork.pt/ ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 300 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

What you will do

• Maintain progress on assigned consultations, key initiatives and drive project milestones to completion
• Act as a liaison between cross-functional business and DTI departments
• Independently identify, document and escalate complex, break-fix issues and track to resolution
• Develop and maintain detailed documentation for Functional Digital Profiles and solutions
• Continuously enhance solutions security and conduct preparedness workshops
• Log tickets for required changes and track progress through ServiceNow as also DevOPs and System Development Lifecycle processes
• Provide clear documentation for delivered solutions and processes, integrating documentation with the appropriate repositories and informing corporate stakeholders
• Implement solutions for external clients based on functional specification and capabilities
• Identify and report tech security gaps in solutions, applications, tools, etc.
• Interact with CDT departments, applicable other DTI/AI, Privacy and Legal teams to ensure solutions are scalable, secure, and optimised to protect client information down to regional/country level
• Perform hands-on technical work and deliver readiness training to external business partners
• Monitor team approval queue in ServiceNow as also all team intakes (consultations, distribution lists, etc.)
• Maintain knowledge of global and regional Amgen and industry quality and compliance policies, SOPs and associated frameworks
• Secure lifecycle oversight of collaborative and data exchange solutions (MS Teams, MOVEit Managed File Transfer (MFT), eShare, etc.)
• Demonstrate solutions to Amgen owners and external partners
• Participate in audits as required
• Maintain accurate audit records and manage access removal efficiently
• Coordinate with the rest of the Partner Security and Enablement and/or the Third Party Risk Assessment (TPRA) and/or the AI Council and other applicable teams vendor eligibility, compliance, applicable technical and legal standards
• Ensure technical solutions are aligned with and all users adhere to Amgen’s internal controlled documents, GDPR, HIPAA, ISO, NIST, and CIS guidelines
• Guide MoveIT Group Administrators, Owners and other applicable roles to complete all required training
• Support the Incident response team in 3rd party footprint analysis
• Address promptly ServiceNow tickets and participate in Major Incidents Management as applicable
• Where necessary, escalate major incidents and issues to functional and org management
• Serve as lead or backup analyst for consultation needs
• Perform customer IP verification and secure email checks (enforced TLS)
• Promptly post B2B technical announcements on the external SharePoint sites about Amgen apps and tools accessible to partners
• Implement metrics and dashboards to track tool coverage, policy compliance, and SLA adherence
• Monitor systems to ensure optimal performance
• Implement and adhere to change management and maintain comprehensive documentation
• Manage administrator transitions and coordinate with vendors

What we expect of you

• Minimum five years’ experience in IT security or managed file transfer administration
• Extensive knowledge of secure protocols, networking, storage, and cloud/application architecture
• Proven expertise in identity management, regulatory standards, and SOPs
• Excellent communication, writing, problem-solving, and customer service skills
• Ability to adapt and thrive in a fast-paced, international setting
• Familiarity with life science/biotech industries, regulated environments and compliance frameworks
• Master’s degree and 1 to 3 years of Information Security or Information Technology experience OR
• Bachelor’s degree and 3 to 5 years of Information Security or Information Technology experience OR
• Diploma and 7 to 9 years of Information Security or Information Technology experience

Must-Have Skills

• Strong grasp of network/cloud infrastructure and identity/access management
• Expert knowledge of SFTP/HTTPS/AS2/etc. protocols, Cloud Storage, Microsoft 365, Active Directory, LDAP, Okta, Entra, Azure, Google Cloud, AWS, etc.
• Skills in scripting languages such as Python, PowerShell, etc.
• Solid foundation in ITIL and advanced analytical troubleshooting

Good-to-Have Skills

• Good understanding of AI concepts, tools and automation
• Good all-round skills in virtual solutions (Cloud PC, AWS Workspaces, Citrix) and isolation browsers (Island)

What you can expect of us

• Vast opportunities to learn, develop, and move up and across our global organization
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
• Flexible work arrangements

Compensation

201-500